Original Post — Direct link

Since several days ago my cloud saves didn't working and still remained on several hours ago save, and so does the stats on ubi connect.
and I can't complete time-limited challenges since a few weeks. I already assassinated a lot of enemies and it still say I killed 0 person, won many drinking games and still got 0 contribution. Last week challenges was the same issue.
Really need help from you guts.

over 2 years ago - Ubi-Borealis - Direct link

Hello there @steven850818!

I'm sorry to hear that you've encountered a couple of online issues with your cloud saves and challenges. Thanks for taking the time to share your report with us.

If you haven't already, please can you ensure that you've completed all of these Ubisoft Connect connectivity troubleshooting steps for your platform. This will help to ensure that you have an optimal connection to the servers for your cloud saves and for your challenges to track correctly.

If the issue still persists after trying these troubleshooting steps, please can you provide us with some additional information:

  • Are you still able to create local non-cloud saves? Or are you unable to save your game at all?
  • Do you receive any error messages or pop-ups when you try to create your cloud saves? If so, please can you let us know what these are.
  • Can you send us a video which shows you have an online connection, but that you are unable to create a cloud save?
  • Can you send us a video which shows you have an online connection, but that your challenges aren't tracking correctly?


This information will help us to investigate the issues you're encounter further. To share a video, I recommend that you first upload it to a sharing platform (such as YouTube or Google Drive). This will allow you to post a shareable link within the forums.

Thanks! 😊

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey @steven850818,

Thank you for sharing this update.

It is great to hear that this is now resolved for you.

If ever we can help in the future just let us know as we are happy to help