[2022] I need some help from the players about the AC Valhalla In Game Store…

Hey @GameGeekJosh thanks for reaching out! I was able to look into this for you, and I have a good idea of what happened here. However, for purchasing and account-related issues, we'll need to discuss this through private channels. Please open a support ticket, and one of our agents will be able to help with your ticket. For good measure, you could also link to this thread in your support ticket, and that should save some time as well.

I'm so sorry you've had this experience @G-HoeSoPhat. It's definitely not the perception we're striving for and I completely understand your frustration with us.

After looking at your case, I can see that those credits should have been refunded at this time but I understand that doesn't make up for the experience.

I'm going to be honest, I don't really have an answer as to how or why this happened, only that it's really weird and I haven't come across it before. If you're not all settled now, please update me and I'll be happy to do the best I can to help.

Also, thank you again @azullFR. It's always a pleasure when I see your name on a thread.

Oh my @basel19751224,

From the bottom of my heart, I want to apologize that you had this experience.

I did have to edit out the Support names as including them is against our Forum Rules but please don't think this means I'm taking this lightly. I've made sure it was clear what was going on after looking at your case and someone should be in contact with you soon to get you settled.

If you have any further problems, don't hesitate to let me know.

Hi @azullFR apologies for the late response.

That's a great image, I'll be sure to forward this on to Ubi-LadyBlue

@azullFR, thank you so much. Your gratitude was passed along and it really made my day.

@basel19751224, I know the wait has been frustrating but can you log in and let me know if you're seeing your Helix credits now?

You're absolutely welcome @basel19751224.

I'm glad we got it worked out for you.