Original Post — Direct link

Hello.

I was away for a few days and just came back. Before I went away, I played AC Valhalla without any problem, but now, after starting the game, I lose Wi-Fi connection. If I close the game, the connection is resumed. I've tried all the ways I can to contact support through the website but just after I select something in the topics, I'm unable to open a case or start a chat. My Wi-Fi connection works very well with everything else from apps to browsers, downloads and uploads.



Can anyone help me please? Thanks in advance.

almost 3 years ago - Ubi-Oxavo - Direct link

Hello @BennyMartins and thanks for reaching out to us!

I am sad to hear you have the connectivity issue in game now. Are there any errors occurring when you lose the connection?

Speaking about our live chat, may be you have tried to contact the chat outside of opening hours? Could you please try this link instead and see if it works?
But first of all, I would suggest you to perform all the steps from our connectivity troubleshooting article and see if it helps to resolve the issue.

Please feel free to get in touch if you need our assistance!

over 2 years ago - Ubi_Plush - Direct link

@bennymartins thank you for the update. That is great news to hear! 🙂