Hello, @Poulimenos @JCar4327!
Just to be sure, is this in regards to the Anderitum Raven Challenge? If so, we have reported this issue to the team and they hope to have a fix soon. Keep an eye on News & Announcements for any future updates about this. You can also check out the game's official Twitter for updates as well.
Let me know if you have any other questions. Thanks! 
@jcar4327 Thank you for sharing that you were able to get the key! I am sorry that it took multiple restarts to receive it. But, I am happy to hear you were finally able to get it. I hope you have a happy weekend ahead! 
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