devtrackers.gg → Assassin's Creed: Valhalla

[2022] Game freeze/crash after trying to take screenshot - in-game tools & 3rd party program both lead to a crash - since 2 years


Original Post — Direct link

Hello dear community

Every time I try to take a screenshot via F12 - and yes, there is nothing else bound on this button - the game freezes. The music continues for a while, for example when you are syncing a tower, but then there is silence. I can press anything possible on the keyboard. Nothing happens anymore.
I can only close the game manually via the task manager. 
It doesn't matter if I use third-party programs like Greenshot or the in-game tools.

Yes, I really like taking screenshots and would also like to take some in cutscenes, exactly when I don't have access to photo mode.

I appreciate helpful replies if any of you still have the bug, possibly what helped you.
I already reported the bug 2 years ago - no change until today. Kind of disappointed.

Cheers.

about 2 years ago - Ubi-Havoc - Direct link

@Rudolfchen Hi there, I am sorry to hear about this issue persisting. I would like to gather a bit more information to pass along to our teams who are looking into these reports.

  • Does this happen when taking screenshots in a specific region?
  • Do any error appears before the game freezes?


I am also interested in your PC specs if you do not mind sharing your Operating System and graphics card. To rule out any technical conflicts I can also suggest giving our PC troubleshooting guide a shot here.

about 2 years ago - Ubi-MrM - Direct link

@Rudolfchen Hi !

I've read your message, and I'm sorry to hear about the impact the Issue has on your experience !

The Team is aware of the problem, and the investigation is ongoing.

If you'd like to know more about investigations and updates, I invite you to check our dedicated article on the matter.

As for the crash that you mention at the end of your message, can you tell us more about how it happened ?

Was there an error message, or did it crash at a specific place / action in-game ?

If you'd like to share additional details, or if you have questions, don't hesitate to reach out !

about 2 years ago - Ubi-MrM - Direct link

@Rudolfchen Thank you for all the details !

When reinstalling the GPU driver, did you choose to install it with or without GeForce Experience ?

about 2 years ago - Ubi-MrM - Direct link

@Rudolfchen Noted !

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our Help website to provide us with the following :

👉 DxDiag system report (hardware)

👉 MSInfo system report (software)

This will help us determine the best possible solutions, as well as forward the information to the Team in order to investigate the matter in detail.

Don't hesitate to let us know if you have questions, or if you'd like to report another Issue !

about 2 years ago - Ubi-MrM - Direct link

@Rudolfchen Exactly, and if the MSInfo is above 5MB you can also archive it in a .zip file before attaching it to the ticket.

If something goes wrong with the upload, or if you need help with anything else, don't hesitate to reach out !

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