Original Post — Direct link

Dear community and/or support,

I bought Assassins Creed Valhalla in May directly via the Ubisoft Games Store (without any DLCs).

Now I also wanted to buy the DLCs for Christmas, so I bought the Complete Edition on the Steam Winter Sale (just buying the DLCs doesn't work on Steam).

So far so good.
I deinstalled the game via Ubisoft Game Launcher, then Installed the Complete Edition via Steam.

When I first tried to run the game via Steam, I ran into the issue that Steam didn't open the Ubisoft Game Launcher, which i could solve by granting the game administrator rights.

Now when I run the game via, it opens the Ubisoft Games Launcher, which then asks for a game key (which I of course don't have) and I can just cancel the window, which results in the Game Launcher not recognizing my game as installed, and I'm not sure if the DLCs are added to the Game Launcher.

I tried the following:
1.) deleted the cache folder of the Ubisoft Game Launcher - no effect.
2.) reinstalled the Ubisoft Game Launcher application - no effect.
3.) tried to localize the (Steam) game folder via Ubisoft Game Launcher - doesn't work, just shows a error message.

Anything else i can try?
I would be very grateful for tipps.

Merry Christmas everyone! (bit late, but I think it still counts)

almost 2 years ago - Ubi-Boost - Direct link

@Emulgator01 Hi there! Welcome to Discussions! I'm sorry to hear you're being asked for a key whenever you launch the Steam version of the game. I recommend trying these troubleshooting steps to help correct the situation:
 
Firstly, please make sure you're launching Steam and Ubisoft Connect with admin privileges.
 
Since you have already tried deleting the Ubisoft Connect cache folder, please verify the game files within Steam. If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed, try launching the game again.
 
If the issue persists, please update your Support Ticket with a screenshot of your Steam Proof of Purchase for the game. We'll take a further look into the issue there. Just like how @XNightressaX mentioned, we are experience a high contact volume, so a response from us may be delayed. However, we are working to respond as quickly as possible.

Thank you!

almost 2 years ago - Ubi-WheelyDuck - Direct link

Hey @Emulgator01,

Thank you for indly taking the time out of your day to share your knowledge and experience to help others.

It is great to see you found a solution that helped!

If ever we can help in the future, just let us know and we will be happy to help.