Original Post — Direct link

Re: [mailbox bug](/topic/92201/mailbox-bug)AC Valhalla Mailbox bug

I am pretty near the end of the game now and after completing Glowercestershire I noticed I received no letter from Tewdwr. Since then I carried on and did one more territory but still no letters at all and I can't even interact with the box whatsoever. All of the online forums are no help whatsoever, ubisoft just tell people to send them screenshots for their investigation but nobody has an actual solution to this. Some quest lines and romances rely on the use of the mailbox so has anyone who has experienced this found a work around please??? I'm using an Xbox one if that helps at all

over 2 years ago - Ubi-Oxavo - Direct link

Hello @H4milt0n1993 and welcome to Discussions.

Thanks for reaching out to us and sorry to hear you can not interact with the box. We request the video and screenshots along with your saves so we can reopen the investigation because I can not see any new reports regarding this issue. Would it be possible for you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything else.

@SpirantCrayon22 thank you for your input, we appreciate it. The issue with letterbox was reported but our developers were not able to reproduce it on their side.

over 2 years ago - Ubi-TheBerry - Direct link

Thanks for getting back to us with this additional info @spirantcrayon22 !

Would it be possible to please capture a clip of this, as while the team is struggling to reproduce this, having a video example would be very beneficial to their investigation.

Much appreciated!

over 2 years ago - Ubi-Oxavo - Direct link

Hello @SpirantCrayon22,

Thanks for your feedback and I will pass it on to the developers, however as of now we don't have any additional information regarding the issue with letterbox. We'll share more information as soon as we have it. 

Feel free to get in touch if you have any other questions.