Original Post — Direct link

This is a well-known problem for NVIDIA users. You can see the issue in the previous forum and it was never resolved. Below is the link.
https://forums.ubisoft.com/showthread.php/2304972-Latest-NVIDIA-drivers-result-in-low-fps-after-certain-time-Forums/page7

If you play ANNO 1800 for 3-4 hours, your PC starts stuttering, the framerate drops and the game becomes unplayable at some point because it is too laggy no matter how powerful your rig is. It destabilizes the PC, your system keeps stuttering even after exiting the game. You have to reboot the system to save your system and yourself from this horror.

Only the workaround of the issue is to install the outdated driver v457.51 like you have no video games to play other than ANNO 1800. Someone says it has something to do with the animated cursors. There is a mod to disable it and some say it fixes the problem. I have not tried it myself so I don't know if it is true. Here is the link. https://www.nexusmods.com/anno1800/mods/118/?tab=description

My question is "Are you actually going to fix the problem or are you going to keep ignoring it?". You will probably say it is NVIDIA's problem as you did before. I say it is still your [censored] responsibility to address the issue to NVIDIA and get the problem fixed even if that is true.

about 3 years ago - Ubi-Thrupney - Direct link

Hey @guybrush_pluto , @hedition , and @SirHarryPierce for your posts about this issue. My apologies that this isn't something we've been able to get sorted quite yet - I can see our teams are aware of the issue, but we've had trouble reproducing the issue. I've sent this additional information you've all shared so we can investigate further.

Sincerest apologies for the inconvenience in the meantime. I'll be back in touch on this thread if we need any further information to help us with looking into this.

about 3 years ago - Ubi-WheelyDuck - Direct link

Hey @sirharrypierce,

Sorry to hear that you find sound and video gets out of sync when you are running both Anno and Netflix, this is not an issue we are familiar with and so it would be great if you are able to provide further details to help us investigate.

Can I check whether you are running Netflix in a browser of via their app? Do you get the same trouble with both?

Can I also check when you first encountered this happening?

Do you encounter this with any other game at all?

Many thanks in advance

about 3 years ago - Ubi-Viral - Direct link

@sirharrypierce Thank you for your reply and sending the detailed response, it is greatly appreciated.

Could you try running Netflix in the App to see if the issue persists please?

You can download it here.

Do you also have XMP enabled in your BIOS?

If the issue continues please let us know.

Thank you.

almost 3 years ago - Ubi-Nacho - Direct link

@guybrush_pluto Hello there.

Apologies for any inconvenience caused by this stutter/destabilization you've experienced.

We'd like to invite you to send us some system files, so that our team can take a closer look at how Anno 1800 is interacting with your hardware/software/drivers.

We've set up a case for you which can be accessed here. Once there, you can follow our steps given here to attach your generated system files.

If you have any further questions please be in touch.

over 2 years ago - Ubi-TheBerry - Direct link

Hey @schwabspecht ,

Thank you for reaching out and sharing this, glad to see a rollback helped you in this instance.

In the meantime, we have investigations ongoing into reports of performance issues with certain Nvidia GPUs and will update the forums accordingly when news is available.

And of course if there's anything more we can answer or help with, please let us know!