[2021] [Crash/Freeze]Game freezes and lags since last update.

Hey all, the team is currently investigating this issue.

Could you please let us know if the issue only appears when you're actively doing something (e.g. clicking) or even if the game is just running on its own without you doing anything? Thank you!

Hey all, sorry for the current performance issues with Anno 1800.

Our team is currently investigating this issue and we'll let you know when we have news.

Hello everyone,

Thank you for your continuous reports, we are sending all details to our production team, to help with their investigation.

@karyonite I appreciate you taking the time to send us a video, and also your save file. I have added those to the investigation too.

We'll let you know once we learn more, or if we have any questions!

Could you please verify the game files if the issues persist?

Are the freezes happening constantly or only when you do certain actions?

Please also provide an overview over the hardware you're using.

Thank you

Originally Posted by wezu21
Hi all,

I checked both ways suggested by @Erunanion unfortunately without positive results.

Going Ubisoft way: Windows found some corrupted files and repaired thous but it didn't bring any improvement

Going offline way; Mayby at the begining of game performance was a litle better but it could be only concidence.

In both cases after about two hour of plaing this long lags ( during opening transfer window ship-magazine, expedition window, and randomly in tha game) is raise significantly making the game ultra annoying or even unplayable.

My settings
-graphic settings between middle and high (anti aliasing off)
-PC
gtx 960 4GB RAM
8GB Memory
intel i5 4460

Originally Posted by wilkeybt
I am unable to even start the game. I just get stuck at the seizure warning screen.

Hey guys!

If you have completed all of the troubleshooting that was mentioned already, I would like to ask you to provide us with your system files, which will allow us to have a closer look to see what may be possibly causing this to occur. To do this, simply follow steps outlined in the following article.

Should you have any further questions, let us know!

Originally Posted by teun888
Same here.

#edit in ubisoft connect there was an option under anno 1800 to check game files. That fixed it for me.

Hey teun888, welcome to forums and thank you for sharing this with everyone!

Hopefully others who are experiencing this will find it useful as well.

Originally Posted by normanvannorden
Just to let Ubisoft know me and my friend are still experiencing the same freezing isseus at random actions ingame offline and in online multiplayer.

It use to run great.on high settings. now even with lower setting the freezes are present.
As said it makes the game unplayable at times as the ingame time does not freeze.

Im running the game on.
Windows 10 Pro 64bit
Intel core i5-9600K
Nvidia GeForce RTX2070

I hope the next patch update wil fix this. this game aint cheap.

Hey, I'm very sorry to read you are your friend are still facing this behaviour.

A fix was released which should resolve it for most players. We are also aware however that some PCs with an RTX graphics card may be experiencing a separate issue, causing high performance drops.

First of all, verify game files: https://support.ubisoft.com/Article/000060529

I also recommend updating your graphics card driver.

If the issue persists, can you please confirm your friend's graphics card?

Thank you!

Hello there, SwEEtdealer51! I'm really sorry to hear you're running into these issues, especially after having completed each of these troubleshooting steps.

It'd be best to have our teams look into those MSINFO and DxDiag files you've mentioned. I'd like you to create a new ticket with our support team and attach these files to this ticket. You've mentioned being unable to create a ticket, though you should still be able to create one using this method. Give it another try, perhaps try the email support option, if available.

If you're still having trouble creating a ticket this way, you can also reach out to our teams on the Ubisoft Support Facebook or Ubisoft Support Twitter pages!

Originally Posted by a55p2
Same thing here. Very noticeable drop in performance on my HP omen RTX 2060 laptop. It's strange because the game was running almost flawlessly before that. Ram goes way up too. I really hope you guys fix it because there's no way something than ran so well should become poorly optimized after a simple update

Hey!

Can you please explain in more detail what FPS you used to get, and what FPS you're getting now?

Does your FPS only drop after certain actions?

Originally Posted by Grazziani777
Hey ubisoft. When will you fix the problems with freezing in anno? The problem still affects many users. It has been going on for 2-3 months!

Hello! I will try to find an answer for you.

Can you please confirm if the freezing only occurs when performing certain actions, such as clicking on buildings, or is the stuttering/freezing consistent?

Thank you for your time.

Hello a55p2, thank you for getting back to us, I appreciate that extra information, we will keep investigating to see if this will improve for most of our players in a future patch, at the moment the Anno team are aware of this issue but we have no further updates or resolutions at this time.

For anyone else experiencing FPS frops since a recent update, we would like to know the following -

- What driver update are you using?
- When did you first notice this affect your FPS?

Please also create a new support case here - https://support.ubisoft.com/en-gb/Cases/New

Please attach the following files to this case -

Dxdiag - https://ubi.li/msrxL
Msinfo - https://ubi.li/lmiCE
Save File locations: - %userprofile%\Documents\Anno 1800\accounts\

We will need your save file, dxdiag files and msinfo files to properly investigate this further using similar hardware and using your affected save file, if we can aquire these files by players affected by FPS drops, we may be able to resolve this issue sooner for you, thank you.

Hello guys,

For those of you still reporting freezing or crashing, can you please ensure that you give the steps in our guide a try, as these may help get you back up and running.

We are looking into some reported issues with certain crash errors relating to DirectX, but please ensure you troubleshoot as above as they will may help resolve your issue.

Should the crashing then continue, please open a case on our Support Site or Facebook and Twitter to send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!