[2020] [CLUB REWARDS]redeemed but not by myself

Originally Posted by Katje-Katrien
Hello,

A strange thing just happened. I was busy playing a game and suddenly some notification popped up.

A least 5. But I didn't unlocked, redeem those myself.

Greetings,

Katje-Katrien

Hello there,

Would you be able to confirm exactly which rewards you were notified about?

Originally Posted by Katje-Katrien
Hello,

Apologize to posting so many updates.

I contacted the support team NUMBER 12945389.

I don't have to worry. I have to wait for the new update. There are still changes possible till October 27th.

If the issue is still present after that date, I have to make contact again with the support team.

They gave me this link.

https://news.ubisoft.com/en-us/artic...-on-october-29

Cheers,

Katje-Katrien

Hey there Katje-Katrien,

I'm glad to see you've already had a response!

This will indeed be part of the announcement that all legacy titles that aren't transitioning to Ubisoft Connect will have all of their Reward unlocked automatically for players!

Any rewards you are missing at this time should be resorted after the transition process is complete.

Originally Posted by Gargammel77
I have lost my special company logo for have been bêta tester (a flag?), lost also chess table and rewards for being in the technical phase test..i think that i have forgot another items.

Hey there Gargammel77,

Sorry to hear this.

Whilst we are moving rewards to Ubisoft Connect this may happen. If however after the 27th this still persists please let us know as we are more than happy to take a look

Originally Posted by Gargammel77
2 weeks ago, you have suggest me to tell you if something happened. I said nothing has changed, always the same items are lost. So what can I do ?
there is the links for the screenshot of chess table missing in construction, but already built in my land. And for the logo company, the screen for having been selected in closed beta.
https://imgbb.com/y5cDfqN
https://imgbb.com/cC1VTJh

Hey!

I'm sorry for the inconvenience; this is an issue that many players are currently facing. After the migration to Ubisoft Connect, some rewards are locked or simply not available. This includes chess tables.

Our team are working on it and we hope to have this fixed soon!

Hello!

As Katje-Katien mentioned, our teams are still looking into a solution for this issue.

Apologies for the inconvenience once again, we will let players know once this is resolved!

Are they visible but locked or missing entirely?
Feel free to add a screenshot if you think it helps

This issue should be solved with the Game Update from yesterday, but we're still seeing reports.

Could you please:
- Verify your game files
- Restart Ubisoft Connect and your PC



@Katje-Katrien: You had access to all ornaments except these ones before, correct?

You're right, misunderstanding. I thought you were referring to the character portraits.
I'll check, don't have any info on why this in particular was not unlocked with the Game Update a few weeks ago.

Hey Katje-Katrien,

when starting a new game and trying to select the logo, what do you see? It should be greyed out if the achievement hasn't been reached.

Could you provide a screenshot from the logo selection screen and one from your achievement list (if you have unlocked the achievement)?

If you've opened a support ticket about this issue in the past, feel free to add them there.

Cheers,
Thorlof

It should be fixed with the next Game Update, but since the update is still in development, followed by a verification process, we'll only be able to tell you for sure closer to release.

Originally Posted by Katje-Katrien
Hello Ubi-Thorlof,



Thank you very much. I am looking forward to this.
If you can, can you please follow this up. Just to be sure that they don't forget it?

Cheers,

Katje-Katrien

Hey Katje-Katrien,

No need to worry, this is still currently being looked into by the team and we'll let you know more definitive news once we hear it!

If there's anything further we can help with in the meantime, please don't hesitate to let us know!

Hey Katje-Katrien, thanks for these screenshots. I've run this up the flagpole - most unusual that you can't choose this logo once in-game! Cheers for the report.