[2022] Eden victory trees miss from menu

@aorus2017 Hi there! I'm sorry to hear you're missing your Eden Victory trees. As a first step, can you please go through our Basic PC Troubleshooting guide, ensuring you are also verifying your game files? These steps may help in getting the trees back on your menu. Please let me know if this issue persists afterward.

@aorus2017 Understood, and sorry for my oversight. I'd suggest at this point that you uninstall and reinstall the game. Please let me know the results.

@aorus2017 Thank you for the update, and for including that info from your error logs. Would you be able to upload a copy of the affected save so we can report this to the team? You can find your saves using this FAQ, then upload it to a file sharing site or attach it to a support case.

Just to confirm I understand, @aorus2017, are you saying your save game zipped and compressed by itself is 11mb? Or do you have all of your diagnostic files zipped with your save file as well?

Hey @aorus2017 , my sincerest apologies for the delay in responding. I understand your save file is too large to attach to a support case, and I appreciate you letting me know about this.

The file can instead be sent to us by uploading it to any file sharing site of your choice, and sending us a link. You'd mentioned you've got Microsoft OneDrive - I see that they have a small guide describing the steps to getting a 'shareable link' in this support article.

Please let me know if you'd like any further guidance with this!

Hey there @aorus2017 ,

Thanks for getting back to us with this update - how odd!

I'm very glad to hear you've since been able to fix the issue though!

You know where we are if there's ever anything more you need help with!