[2021] Ubisoft Connect causing audio crackling

@ns-enibeti Hey there! Welcome to Discussions! I'm sorry to hear that you're experiencing some audio issues with the Ubisoft Connect application. Just to clarify a bit, does the audio crackle at all when there are no headphones plugged in? Or is this issue only confined to when headphones are plugged into that interface? I do recommend running through some basic PC troubleshooting as well, as these have been set up to help with various issues that can occur on the PC.

@ns-enibeti Hey there! Welcome to Discussions! I'm sorry to hear that you're experiencing some audio issues with the Ubisoft Connect application. Just to clarify a bit, does the audio crackle at all when there are no headphones plugged in? Or is this issue only confined to when headphones are plugged into that interface? I do recommend running through some basic PC troubleshooting as well, as these have been set up to help with various issues that can occur on the PC.

@ns-enibeti This is definitely pretty wild. I've not encountered this issue from other player reports (besides the Reddit article you shared). I appreciate all the details you added. Can you test out these steps for me and let me know if it decreases the crackling at all?

- Right-click on the speaker icon in the bottom right of your screen and select Playback Devices.
- In the next window, right-click on the device you are using and select Configure Speakers.
- Ensure the Stereo option is selected, then close this window.
- While the device is still highlighted, click on Properties.
- In the Advanced tab, set the default format to be 16 bit, 48000 Hz (DVD Quality).

@ns-enibeti This is definitely pretty wild. I've not encountered this issue from other player reports (besides the Reddit article you shared). I appreciate all the details you added. Can you test out these steps for me and let me know if it decreases the crackling at all?

- Right-click on the speaker icon in the bottom right of your screen and select Playback Devices.
- In the next window, right-click on the device you are using and select Configure Speakers.
- Ensure the Stereo option is selected, then close this window.
- While the device is still highlighted, click on Properties.
- In the Advanced tab, set the default format to be 16 bit, 48000 Hz (DVD Quality).

@ns-enibeti Can you set up a case on our support site and upload copies of your DXDiag and MSInfo files so we can look deeper into this.

@ns-enibeti Can you set up a case on our support site and upload copies of your DXDiag and MSInfo files so we can look deeper into this.

@ns-enibeti So I can make sure this is passed on to the relevant team, can you let me know your case number

@ns-enibeti So I can make sure this is passed on to the relevant team, can you let me know your case number

@ns-enibeti Thank you for that information! Would you also be willing to try to fully uninstall and then reinstall Ubisoft Connect to test if that makes any difference?

@ns-enibeti Thank you for that information! Would you also be willing to try to fully uninstall and then reinstall Ubisoft Connect to test if that makes any difference?

Thanks for letting us know this. I see that Ubi-Knight replied to your support case. You may need to cover what's been discussed in this thread so far for the support portal team (although I know you sent the link to the forum post). Sorry for any inconvenience this may cause!

Thanks for letting us know this. I see that Ubi-Knight replied to your support case. You may need to cover what's been discussed in this thread so far for the support portal team (although I know you sent the link to the forum post). Sorry for any inconvenience this may cause!

@mrhans89 Hey there! If you are encountering the same issues and have exhausted all possible troubleshooting, would you be willing to create a support ticket with your DXDiag and MSInfo attached so we can take a closer look into what might be causing the problem?

@mrhans89 Hey there! If you are encountering the same issues and have exhausted all possible troubleshooting, would you be willing to create a support ticket with your DXDiag and MSInfo attached so we can take a closer look into what might be causing the problem?

@mrhans89 Awesome! Thank you for the update. Once they can review your ticket, they will get back to you as soon as possible. We appreciate you bearing with us in the meantime.

@mrhans89 Awesome! Thank you for the update. Once they can review your ticket, they will get back to you as soon as possible. We appreciate you bearing with us in the meantime.