Original Post — Direct link

I have been aware that I seem to need to make extra Filaments for a while now. I can't be more specific about when I think it started, but I don't think it' always been this way. I originally thought that this was related to the Warehouse distribution issues discussed elsewhere, but now I'm not so sure. I was running out of Steam Carriages, and was trying to find out why, since I thought I had enough factories.
It seems like the statistics for Filaments could have an error in either the use or manufacture side. As you can see in the first attached video, my production of Steam Carriages is variable, but well below the theoretical production rate. I have Susannah the Steam Engineer, so they use Filaments instead of Steam Motors. I realised that their factories are frequently running out of filaments. As can be seen, I am producing a significant surplus of Filaments (10+), so I should be building up large stocks of them. However, I only ever have a very small number in stock.
I think there is a bug in the statistics values for Filaments.

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I brought a ship load of filaments from the Old World. As seen in the second video, the production of Steam Carriages immediately jumped to the theoretical maximum, so it doesn't look like a distribution problem. The stock of Filaments was slowly reducing, even though I had a theoretical surplus of more than 10.

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I have attached a save file to ticket number [REDACTED]. The ship with a load of Filaments is waiting at the Trading Post in Roscoff.


EDIT Ticket number added


EDIT
I have continued play, and have captured the stock/time graph, as below. For whatever reason that I can't figure out, the stock is reducing by 5 tons/minute, despite having a production surplus of at least 12 tons/min over the same period. At the moment, I am making up the shortfall by importing via the Docks.



almost 2 years ago - Ubi-TheBerry - Direct link

Hey there guys!

Thanks for your suggestions and help here @SirHarryPierce !

Just checking in to see how you've been getting on with this @Asterix201252 ?

almost 2 years ago - Ubi-TheBerry - Direct link

Hey @Asterix201252

I'm very sorry for the delay - I haven't been able to find the case you're referring to so if you could please resend your save, it'd be appreciated if this is still ongoing.

I'll then have the team check this out.

almost 2 years ago - Ubi-Verse - Direct link

@Asterix201252 Hi there and thank you for providing your save game 😊 Our colleagues will take it from here. I've also deleted your case number, as that is sensitive information and shouldn't be posted in public.

Thanks again!

almost 2 years ago - Ubi-Milky - Direct link

Hey Asterix201252 thank you for your query. Without going into too much detail about Ubisoft policies, if a player tells us they have created a support ticket on the forums, any Support agent can find that ticket without needing the case number so our agents should be able to further assist you. Our company has certain GDPR rules about what can and can not be posted on the forum - case numbers are one of them - we must delete them from public view to keep in line with our GDPR policy for security, that is all I can say on the subject, however! Thanks for creating a case with us for further investigation.

almost 2 years ago - Ubi-Milky - Direct link

No problem Asterix201252 and thanks for the feedback on our pinned post, I will share this with the wider support team as a suggestion for bug reporting informative posts, in general, to be considered!

almost 2 years ago - Ubi-Thrupney - Direct link

Heya @Asterix201252 - agreed! I'm confident our team will be doing everything possible to get this looked into.

Just to let you know, I went ahead and made a couple of changes to the stickied thread, per your suggestion. It was a good shout! Thanks for the feedback 😉

almost 2 years ago - Ubi-LadyBlue - Direct link

Glad you like them @Asterix201252! 💙