devtrackers.gg → Anno 1800

[2020] Anno 1800 Crashing to Desktop


Original Post — Direct link
Hello, since buying Anno1800 on 4/16/2020 I've had nothing but problems. So far I've only tried to play the campaign mode and while a new game may only crash every hour at first, the crashes become increasingly frequent and always end with the game crashing seconds after loading a saved game. I started multiple new games and this pattern has held true in every instance. The game also stutters very badly, particularly on the loading screen and right before the game crashes to the desktop. No error message ever appears after a crash, the game simply stutters, freezes for a few seconds and crashes to my desktop where Uplay is open. I've sent a couple of crash reports to Ubisoft when the game crashes, but typically the crash doesn't prompt a crash report. Any help is greatly appreciated, I'd really like to play this game, but it's simply unplayable right now.

I opened a support case with Ubisoft, case number 11529725

I recorded a video of the game crashing:
https://www.youtube.com/watch?v=JMh8...ature=youtu.be

Here is the list of things I've already tried:
Running the game at the lowest settings
Running all PC hardware at stock speeds
Running Anno 1800 after a fresh boot without starting any other programs
Disabling all startup programs such as Steam or Geforce experience
Running the game in both DX11 and DX12
Running the game in fullscreen and windowed mode
Running the game with V-sync both on and off
Lowering my refresh rate to 60hz
Verifying all the game files through Uplay
Updated my graphics card drivers to the latest version
Uninstalling the game and reinstalling it
Disabling my firewall
Updating my motherboard BIOS
Running Anno 1800 on fresh install of Windows 10 64-bit on a new SSD with no other software installed
Disabled Internet Connection Sharing
Flushing my DNS
Resetting host files
Ensuring that Windows is not utilizing any Proxy settings

DxDiag:
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2301531825179403519, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Anno1800.exe
P2: 14.9202.0.2512
P3: 5e94936b
P4: 4586
P5: 134217728
P6:
P7:
P8:
P9:
P10:

+++ WER1 +++:
Fault bucket 1331921816673739386, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Anno1800.exe
P2: 14.9202.0.2512
P3: 10.0.18363.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Windows 10 Pro 64-bit (10.0, Build 18363)
Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs)
32768MB RAM (32GB) 3200MHz
NVIDIA GeForce GTX 1080 Ti
over 4 years ago - Ubi-Mark. - Direct link
Hello Annoholics!

Sorry to hear that your game keeps crashing.

Can you please try the troubleshooting steps listed in this article?

If the issue persists after performing all the steps from the article provided, can you please reach our team through our support site, so we can investigate it further? Before contacting please prepare diagnostic files. You can find the instructions here.

Apologies for the inconvenience caused by this and if you have any additional questions, please let us know.
over 4 years ago - Ubi-Mark. - Direct link
Hello there,

Sorry to hear that your game keeps crashing.

Can you please contact our support team directly on our Support Site as they would be more suited to assist you than myself over the forums.

Before you connect to our live chat, can you please prepare diagnostic files? Many thanks and apologies for any inconvenience caused by this.

If you have any additional questions, please let us know.
over 4 years ago - UbiChrisMANG - Direct link
Originally Posted by I3rklyn
More encouraging news. I asked about the next patch and this was the response: https://twitter.com/ANNO_EN/status/1258415855462998016
Hi l3rklyn and everyone else in the thread! Game Update 7.3 is here. This Update includes fixes for crashes caused by a variety of factors, hopefully yours included. Details on the Game Update can be found here:

https://www.anno-union.com/en/game-update-7-3/

If you are still experiencing crashes after updating to 7.3 you can still contact our Support Team for help following the instructions posted by Ubi-Mark in post #45 of this thread.
over 4 years ago - Ubi-WheelyDuck - Direct link
Hey all,

It is great to see you sharing your experiences and solutions. If anyone is still experiencing this issue please don't hesitate to let us know as we are more than happy to help!
over 4 years ago - Ubi-Milky - Direct link
Originally Posted by Ceeneon
Running an AMD Ryzen 5 2600X with an RTX 2060 Super.
Normally the game would CTD with an error message, but after these recent updates, it now just closes with no warning.
Originally Posted by Kittyhunter709
Anno 1800 has been crashing again over 2 months. I haven't played new DLC I did followed setting on this forum and cant find any error file. also missing short cut game file.
Hi there, after mentioning your game has been crashing, but only after the recent updates, can I ask if either of you are using a VPN or anti-virus when the game crashes?

Before delving into other troubleshooting contained in this thread, a good first step is to whitelist the game and launcher in your anti-virus software and disabling your VPN.

Let me know if this worked for you or not for recent crashes.
over 4 years ago - Ubi-Raziel - Direct link
Hello everyone!

I can see some of you are still experiencing crashing issues today and I'd like to help in any way I can.

After reviewing our known crashing issues and your own experiences in this thread, I'm unable to offer any further suggestions at this time. We've not been able to reproduce this kind of behaviour, and so our best course if action is to start by troubleshooting in a logical order.

To start with, we always recommend following our basic troubleshooting support article: https://support.ubi.com/en-gb/faqs/000025947/

Anti-virus is a common conflict as it can quarantine game files, therefore we always suggest whitelisting both Uplay and the game.

If the crashing continues we can then recommend contacting us directly with the following files -

- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/
- Your affected save file

Our technical support team can then review everything and offer more in-depth steps.

I appreciate you may have heard the above steps repeated on multiple occasions. As we have not experienced this issue ourselves we can only investigate each player's issue on a case-by-case basis for the time being.

Thank you all for your time!
over 4 years ago - Ubi-Milky - Direct link
Originally Posted by ;15006599 Try running the DX12 benchmark and re-try the game.
Also the game crashed for me because I was maxing out my available RAM.
I therefore increased the page file size on the window SSD and the SSD the game was installed on.
Also closing Firefox and Chrome that use plenty of RAM helped.
Can those who are having the problem report the system RAM usage?
Hi qal1h and robespeare, thank you for posting in this thread and sharing your workaround for our players, appreciated.
about 4 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by alucardu
Finally I resolved my issue. The issue was that when I booted the game through Steam or Uplay the game would crash instantly. No splashscreen, no black screen. It wouldn't even start. When I would start it on Steam I would see that small Steam loading box and then it would crash. So I read somewhere that I should run the anno1800.exe file in admin mode, so I gave it a shot. But then I got an error: mfreadwrite.dll was not found after a quick google search it seems this issue happens on Windows 10N installations without the Media Pack update.

There are several ways to get the media pack for Windows 10N but the downloadable ones didn't work for me. So I installed it through Windows self:

start > apps & features > Optional Features > Media Feature Pack, after installation is complete you need to reboot and then I was able to Start the game through Steam.
https://forums.ubisoft.com/showthrea...ame-wont-start

So it's very annoying Steam and Uplay don't actually give any feedback on why the game is crashing (in my situation at least). So try to start the game directly from the executable to see what's up.

Good luck.
Hey alucardu,

First of all it is great to hear that you found a solution to the problem.

It is also brilliant that you chose to share the solution you found as this may well help others experiencing this.

Thank you for sharing and hope you enjoy the game!
about 4 years ago - Ubi-Viral - Direct link
Originally Posted by Andie77508
I seem to only have this problem (crashes, no error message) when i get up to the Engineer Stage - starts getting a bit unstable around Artisan/New World, but Engineer stage it crashes every second save (if i'm lucky) any ideas???
Hey! Welcome to the forums and sorry to hear that you are also experiencing this issue.

Could you try the steps advised by alucardu above to see if they help?

If not please let us know. Thank you.
about 4 years ago - Ubi-Raziel - Direct link
Hello everyone!

I can see this thread has recently regained some life, let's try to solve your issues.

Here are our known crashing issues -

- Donating "A Child's Letter" - We are investigating
- Reach the New World - Investigating, we would like save files to help us
- DirectX unexpected error - A fix was previously implemented and it seems to have worked. We troubleshoot this on an individual basis.
- Windows 7 - Making sure Ubisoft Connect's overlay is enabled should stop the crashes

Hopefully this information helps! If your crash does not reflect the above and you're unsure how to proceed, let me know!

The following support article should help with most crashing issues: https://support.ubi.com/en-gb/faqs/000025947/
about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by countoftuscany1
I just downloaded loaded Anno 1800 a few days ago and it plays fine for about an hour and then it will just hang mid-game. Sometimes it's a CTD other times it freezes and the only way out is to force a PC reset. Definitely not a spec issue since I'm on a i9-10900k, 128gb RAM and geforce 3090. Also this morning I noticed I was getting massive flickering of some of the graphics mid game before it crashed. Tried all the usual things: verifying files, reinstall, changing to direct x11 etc...none of that has helped.
Hey there,

Sorry to see you're having issues!

Do you receive any specific error messages or codes when the game crashes?

It may be worth trying a driver rollback (if possible for the 3090).

As well as a system file check

If you're still having issues, please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!

You can also reach us on Facebook and Twitter

Thank you!
almost 4 years ago - Ubi-TheBerry - Direct link
Hey there guys,

Sorry for the delay in getting back to you!

For those of you reporting further crashing issues, please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by munasef1
Hello,
would the log file in Anno1800 folder in documents not help you?
Hey! Apologies for not seeing your post earlier.

The system files mentioned above are often enough but yes, that's a great suggestion. If you are able to provide those too, it would be very helpful.
almost 4 years ago - Ubi-Viral - Direct link
Originally Posted by Hombre20202020
Email support is closed so we can't attach the requested files
You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

Thank you.
almost 4 years ago - Ubi-Raziel - Direct link
Hello everyone!

I appreciate these crashing issues are incredibly frustrating and we want to help in any way we can.

If the the provided troubleshooting steps did not work, you can try contacting us using the support options provided above. This way we can offer you a more personalised support and search for the root cause of the crashes.

Thank you!
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by wc0n-ghtf
Resetting the shader cash works for me too. The game worked flawlessly until day before yesterday - yesterday it produced a CTD everytime I started it. Ubisoft support wasn't that helpful (they referred me to their standard answers they have in their troubleshooting FAQs on their support website) ... but above did the trick.
I have NO idea what has happened - I DID update my Radeon Software meanwhile (but downgraded again and the issue persisted)...
Hello wc0n-ghtf,

Thanks for letting us know what has worked for you.

If at any point our standard troubleshooting steps don't resolve your issue, you are more than welcome to open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look
almost 4 years ago - Ubi-TheBerry - Direct link
Hey guys,

As above, if you are still having issues and you have already attempted all of our suggested troubleshooting steps, then please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with your system files.

DxDiag

Msinfo

Thank you
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by liminal12020
I just spent over $100 on this game and it crashes constantly with the direc X issue.

I try to submit a case, but the start chat is grayed out.

$100 ******g dollars and its unplayable!
Hello iminal12020,

Sorry for the delay and to see you're been having issues running the game.

As above, if you're unable to create a ticket via our Support Site, you can also reach us on Facebook and Twitter where will more than happily assist you further and create a case for you to upload your system files.

If there is anything further you need, please let us know.

Thank you.
← More support posts from Anno 1800
← More dev posts from Anno 1800





Recent Anno 1800 Posts

Please Ubisoft I beg you

about 20 hours ago - /u/Ubi-Thorlof

The last cdlc teaser #2

8 days ago - /u/Ubi-Thorlof

Union Update: Results of Narrative Vote & end-of-year stream

16 days ago - Ubi-Thorlof

/r/anno Questions Thread – November 01, 2024

19 days ago - /u/Ubi-Thorlof
Get Discord notifications