[2021] Ezio Outfit Locked

Hello @mr-photo,

Sorry to hear that you are unable to claim this reward. Can you please provide us with a screenshot of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @mr-photo,

Sorry to hear that you are unable to claim this reward. Can you please provide us with a screenshot of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @mr-photo,

Sorry to hear that you are unable to claim this reward. Can you please provide us with a screenshot of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate further. Thanks!

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate further. Thanks!

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate further. Thanks!

@mr-photo Awesome thank you for the images. In order to investigate this further can we ask that you please reach out to us on a support ticket HERE.

Once done please reply back here with your case number and we will forward it on to the game team for further investigation.

Thank you.

@mr-photo Awesome thank you for the images. In order to investigate this further can we ask that you please reach out to us on a support ticket HERE.

Once done please reply back here with your case number and we will forward it on to the game team for further investigation.

Thank you.

@mr-photo Awesome thank you for the images. In order to investigate this further can we ask that you please reach out to us on a support ticket HERE.

Once done please reply back here with your case number and we will forward it on to the game team for further investigation.

Thank you.

Hello @Mr-Photo,

Thank you for the update! I can see that your case has been redirected to the responsible team and it's currently being investigated. You should receive a reply soon!

If you have any additional questions, please let us know!