[2022] No Access to DLC from Cosmetics Pack Bundle (Epic Games Store)

Hey @doublevisionilb ,

As you own the game and DLC via Epic, there shouldn't be any issues accessing the content.

Are you launching the game via the Epic launcher?

And may we please see some screenshots of your available cosmetic options in-game to confirm the DLC content isn't accessible?

Thank you!

Hi @DoubleVisionILB

Thank you for those screenshots.

Would you be able to try following the steps below, to see if this helps the cosmetics pack to appear correctly:
• Close the Epic Games Launcher.
• Go to your system tray, at the bottom right side of your screen.
• Find the Epic Games Launcher icon and right-click the icon.
• Select Exit from the menu that appears.
• Go back to the system tray and check if the Ubisoft Connect logo is there.
• If it is, right-click the logo.
• Select Quit from the menu that appears.
• Lastly, restart the Epic Games Launcher and launch your Ubisoft game.

Let us know how this goes!

Hello @montydjberlin and welcome to Discussions!

I'm sorry to hear that you are also having trouble accessing this DLC after purchasing it from Epic. Thanks for trying those steps that @Ubi-Nacho posted above!

I'd like you to please also try to run both the Ubisoft Connect client and the Epic Games client with administrator rights. You can find the steps to do so here. After that, please go ahead and verify the game files in Ubisoft Connect and let me know if you're able to access the content after that.

Hello @patrickzero133.

I'm sorry you're having trouble accessing your DLC as well.

This forum is managed by Ubisoft US and UK teams so we ask that any posts be made in English so we can effectively moderate.

That being said, were you able to complete the steps provided by @Ubi-Nacho and @Ubi-Perseids?

Understood @patrickzero133. I'm sorry those steps didn't help.

Could I have you start a Support Case with us so that we can look into this a little further with you over private channels?

Thanks for letting us know about this patrickzero133.

I can see the case on your account has been escalated to a higher team, to look into this issue with the DLC, I am unable to give a timeframe of when this DLC issue may be resolved for you, but we will be in touch with you over another email when we have an update to share with you or any progress is made. Thanks for making a case with us and please stand by over the next few days for another email from our escalations team. Thank you for your patience.

Hello @patrickzero133 thanks for letting us know you made this purchase via Epic and sorry for any delays. I am happy to hear you were able to purchase from our Ubisoft Store instead without any further issues. Thank you for the update.

Hey @lanthonyptang ,

Both the base game and DLC need to be owned via the same platform.

If you own the game via Ubisoft Connect, DLC then bought via the Epic Games Store will not be compatible with your game copy and vice versa.

As it appears that you own the game via Epic, the DLC will need to be purchased there too.

Please could you open a direct case via our Support Site, Facebook or Twitter so we can look at refunding your DLC purchase?

You'll then be able to re-buy the cosmetics pack via the Epic Store if you choose to do so.

Thank you!

Hey @jimbardian ,

Please refer to my previous post (which I have also pinned for better visibility) on this.

For compatibility purposes, both the game and DLC must be purchased / owned via the same platform (Epic Games / Ubisoft Connect / Steam).

We cannot force DLC / Base Games from a different platform to be compatible with eachother.

If you own both the Base Game and DLC via Epic, please create a case with us via the links I've provided in my last post.

If you have purchased the DLC on the wrong platform, please reach out to the relevant store for support (if DLC was bought via Ubisoft Connect when the game is on Epic, please again, contact us via the links below).

Thank you!

Hello @Eredrim-0 and welcome to Discussions.

My apologies that you're having such a frustrating experience after purchasing the Season Pass and Cosmetics Bundle from Epic Games. Were you able to complete the steps provided by @Ubi-Nacho above?

If so and it's still not resolved, please run both Epic Games and Ubisoft Connect launchers using Administrator rights as shown here and verify the game files.

If you're still not able to access it, please go ahead and create a Support Case with us via the links in the pinned post from @Ubi-TheBerry.