Original Post — Direct link

My saved game profile that had my longest play, is missing, not just the most recent save but the whole profile, I have not deleted anything and I played it on Sunday and now cant find it. any ideas of what happened and if it can be recovered, this is the second time something like this has happened.

looking in the Documents I see my Anno 1800 and Anno 1800 preview, the profile I used for the preview is there still (which is the profile missing) but the not in the Anno 1800 folder, that profile it gone, can you only have 5 saved profiles?

3 months ago - Ubi-Ray - Direct link

Heya, @Mauddib99 ! I'm sorry to hear about this complication you have noticed with your save file. If your file is recoverable, you should be able to do so by following these steps. You also may want to verify your game files to see if this helps. If you are still missing this file, please let me know so that I may assist you further. 😊

3 months ago - Ubi-Ray - Direct link

Heya, @Mauddib99 ! I'm sorry to hear about this complication you have noticed with your save file. If your file is recoverable, you should be able to do so by following these steps. You also may want to verify your game files to see if this helps. If you are still missing this file, please let me know so that I may assist you further. 😊

3 months ago - Ubi-Viral - Direct link

@mauddib99 Hey!

Sorry to hear that you are unable to locate the save profile. Do you have cloud saves enabled at all?

3 months ago - Ubi-Viral - Direct link

@mauddib99 Hey!

Sorry to hear that you are unable to locate the save profile. Do you have cloud saves enabled at all?

3 months ago - Ubi-Karl - Direct link

Hey @mauddib99, thanks for your response there and I am sorry to hear about what happened, as I fully appreciate how frustrating it must be after spending such a long time playing this.

If you do have cloud saves enabled, you can see whether it would be possible for you to recover it by following steps outlined in the following article.

Should this not be possible, please take into account the following:

  1. Make sure you do not set your folder as Read-Only
  2. Make sure you save your files locally rather than OneDrive, as an example
  3. If at any point you've experienced crash whilst playing the game, it is likely that your save file will become corrupted. In such instances, it won't appear in the loading screen


The very odd thing about this is that the folder itself is completely gone and that is not something that ever happens, however just as suggested through live-chat, I am afraid we have limited possibilities when it comes to recovering these, therefore our apologies for not being able to assist you much in such instance.

If you happen to have any further queries, let us know and we will get back to you accordingly.

3 months ago - Ubi-Karl - Direct link

Hey @mauddib99, thanks for your response there and I am sorry to hear about what happened, as I fully appreciate how frustrating it must be after spending such a long time playing this.

If you do have cloud saves enabled, you can see whether it would be possible for you to recover it by following steps outlined in the following article.

Should this not be possible, please take into account the following:

  1. Make sure you do not set your folder as Read-Only
  2. Make sure you save your files locally rather than OneDrive, as an example
  3. If at any point you've experienced crash whilst playing the game, it is likely that your save file will become corrupted. In such instances, it won't appear in the loading screen


The very odd thing about this is that the folder itself is completely gone and that is not something that ever happens, however just as suggested through live-chat, I am afraid we have limited possibilities when it comes to recovering these, therefore our apologies for not being able to assist you much in such instance.

If you happen to have any further queries, let us know and we will get back to you accordingly.

3 months ago - Ubi-WheelyDuck - Direct link

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future just let us know.

Many thanks

3 months ago - Ubi-WheelyDuck - Direct link

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future just let us know.

Many thanks

2 months ago - Ubi-TheBerry - Direct link

Thanks for getting back to us @mauddib99 , sorry to hear the issue has cropped up again.

Just to check, do you often run the game as an admin?

Just to ensure it has full write / read permissions which may otherwise be preventing it from creating additional profile saves rather than erasing the previous one each time.

2 months ago - Ubi-TheBerry - Direct link

Hey @mauddib99 ,

You may be able to use our guide to recovering lost saves on PC to restore your previous profiles so please give them a shot and let us know how you get on!

Beyond this however, we don't have access to player's saves so we're limited in how far we can assist in these scenarios.

Please keep us in the loop with how these steps go though, thank you!

about 1 month ago - Ubi-Milky - Direct link

Hello tjarosik thank you for sharing your insight into this.

When you say your profiles were merged under one, this would be correct if say, you use one Ubisoft username to play the game, but create 2 separate custom campaigns. They should all be saved to this folder >
%userprofile%\Documents\Anno 1800\accounts\ [Long string of numbers]

Now that you were able to figure out where your other 'normal' custom games were saved, were you able to load them up by right-clicking on them and selecting to open with the Anno .exe game file?

If you were to right-click on these normal difficulty save files, did they have admin privileges set-up in their Properties menu, under the security tab?


27 days ago - Ubi-WheelyDuck - Direct link

Hey @tjarosik,

Thank you for your update and kind words!

Thank you for sharing extra detail as to the steps you followed.

Any further trouble just let us know as we are happy to help.