It all falls on the developer. The quickest way to shut down “haters” is to be so transparent that everyone is on the same page. Like it or dislike it, everyone understands what to expect. You disarm false or hateful rhetoric with facts and straightforwardness:
Present the game and its gameplay loop in a clear and easily understood manner
Answer questions directly. Avoid PR “fluff” and “creative” wording. Just tell it like it is
Be honest, don’t try to fool your audience
Arm your fanbase with information
BioWare has been doing a pretty good so far. If they keep it up, eventually the haters will exhaust themselves.
On a personal note, I’m not really seeing all this “hate” towards Anthem, some keep bringing up. Outside of from the usual places you would expect it from. The usual suspects. The same lot that basically hates on every IP, all the time.
This is our goal.