[2022] Psn hacked, unlinked account

Hi @left-team4, 

 

I'm not sure what steps you've done so far but it's not possible to unlink your EA account from your console account without the help of the EA support team. Those accounts are still linked together. It'd be best to reset the security settings on both to resecure them:

 

• PlayStation: For help with your PlayStation account security, reach out to Sony. This page may hep more with that: https://www.playstation.com/en-ie/support/account/
• EA Account: Please also follow the steps in this EA Help article: "What to do if your EA Account has been hacked" and get in touch with our support team after asap at:  https://help.ea.com/contact-us/

For again, there's two areas to keep in mind to help protect your EA account from becoming compromised: account security and online best practices. 

 

EA Account security: 

• Keep your email address up to date so you can always get your codes to log in.
• Reset your EA Account password - Choose a strong, unique password for the EA account that uses a combination of letters, numbers, and special characters. 
• Turn on Login Verification - Go to your EA Account Security settings and under Login Verification, clicking Turn on. This will send you a code to confirm your identity when a new device tries to log in to your EA Account. in the Security settings, click View by Backup Codes and write them down and keep them in a safe place so you’ll always be able to log in when you need to in the event you can't receive your login codes!!  
• Make sure to take advantage of the security settings available for the connected accounts linked up to the EA account also. Examples of connected accounts include the email address registered, accounts such as Steam, Amazon and Twitch, Console accounts (PlayStation, Xbox, Nintendo Switch, etc) and mobile accounts (Apple ID, Google Play) and Social Media accounts (Facebook). 

Good online practices: 

• Logging out of any devices you share with others once you're finished or if you are leaving your own device unattended for any length of time.
• Making sure to not to share your account information or security details with others. 
• Never revealing your account password with anyone!! Note: our support team will never ask you to share that information with us.
• Never click unknown links from untrusted sources.
• Only enter your EA account details into official EA websites. 
• Be aware of fake give-away's surveys or support teams. On Social Media official EA accounts will be marked with a ✔️ by their name so look out for those ticks. If unsure, you can always ask us here on Answers HQ, on help.ea.com or by reaching out to our EA Help Twitter Support team. 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @left-team4,

Unlinking connected accounts from an EA account can result in permanent loss of game data which is why it is a procedure only available in certain cases for players who reach out to the EA live support team.

Can you describe what steps you took to unlink the PlayStation account from an EA account?

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @left-team4, 

 

Oh I see, apologies for my confusion. Thank you for sharing what steps you took to sever the connection. You can link it back up to your original EA account by opening up any EA game on the PlayStation and entering an online game mode. It should prompt you to then enter the login details for the EA account you'd like to link up. Make sure to enter the correct details because it can't be unlinked again for 6 months.

---

@EAHelp wrote:

Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

 

- source: "Unlink your platform accounts from your EA Account".

---

Some other things to keep in mind:

---

EAHelp wrote:

WHAT ARE THE RISKS?
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over. That means you’ll permanently lose access to all of the following:

• games and game progress
• DLC, expansions, and anything extra you have for your game
• memberships and subscriptions
• in-game purchases.

If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

 

- source: "Unlink your platform accounts from your EA Account".

---

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @left-team4,

 

As in, if the hacker deleted your club and made a new one in it's place? I'm sorry, I'm not sure about that scearnio, the support team would be better able to advise you on what can be done in those scearnio's.

 

The EA Help team can be reached using one of the following options::

 

• EA Help website - Phone/Chat/Email - Availability may vary 
• Twitter - Select the message icon to get assistance 
• Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

 

- EA_Lanna

 

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds