over 1 year
ago -
EA_Aljo
-
Direct link
Hey there, @stewtrain
Thanks for reaching. Unfortunately, we're not able to help with banned accounts through Answers HQ. Only our ToS team can do this. The article here will provide more information as well as instructions for submitting a dispute. It sounds like you've done that already, but you can have ToS perform up to 3 investigations. After that, if they haven't found evidence the ban was issued by mistake, it will need to stay in place.