almost 3 years ago - EA_Lanna - Direct link
Hi @r0bizx,

Hoenstly, yes. Support is the only team who can assist players with making changes to their account information. However in order to do that they will need you to pass the security step with them. Please, try to recall the information they are asking you to verify in order to progress pass the security stage.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.