[2021] I received a permanent ban, support cannot help for more than 2 months

Hey @MrMonStrik @Couchofheaven,

 

If you have already created a case that has been sent up to our Terms of Service (TOS) team for review, then I'm afraid you will just need to wait on them to reply.

 

The TOS team is the only one able to review bans on an account, so we're unable to address this via the forums. 

 

They are taking longer to reply due to a high volume currently as each appeal is manually reviewed, but they will reach out via email as soon as they've investigated your account. Thank you for the patience in the meantime.

@MrMonStrik
If multiple cases are opened about the same subject, the team will typically make sure one is sent to our TOS team for review with all the relevant information, then close others as duplicates.

Do note that the case has been sent to the TOS team, but that simply means it is waiting in their queue, not that they have been investigating it for the entire time. They will need to work through all the other cases that were submitted before yours, which is delayed currently due to high volume.

Those are handled in the order in which they were escalated to our TOS team, I appreciate the patience.