Hi there, @Runecrafted.
You're getting packet loss well before our test server. Can you run that test again just to see if you get similar results? Also, does your router support QoS (Quality of Service)? If so, make sure it's enabled.
That's really unfortunate to hear. Definitely sounds frustrating. Have you made sure your router's firmware is up to date? Kind of a longshot, but it might help. Otherwise, I think you've done all I can suggest. You're welcome to contact an advisor by opening a case here to see if they have any other ideas.
Much of the troubleshooting will be the same, but it's also possible someone else may have some additional tips. Just to be sure, I assume you've checked your ethernet cables for any damage?
That's fantastic! I'm so glad they were able to get you taken care of. I know I'd have been extremely frustrated as well. If anything else comes up, reach out again. Have fun and good luck!
Hey @lcy-TTV, given what you've tried and what @ryzxnez1 has mentioned here, going through the steps below on Flushing DNS and changing your DNS in particular would likely be the best bet.
This should walk you through updating those settings if you'd like to give that a try to see if it changes anything for you.
devtrackers.gg