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Hi @Pjeetje1994,
Let's see...there may be one amoung your messages. On the EA account that was banned, open the email address registered to it. That's where the email would be sent out. Could you take a look for an email from the addresses [email protected] and [email protected]. Sometimes the email can end up in your Spam or Junk folders, so it'd be no harm taking a peek in there too.
In the meantime, if you feel the ban was mistakenly placed on your account, please fill out the webform so Terms of Service can look into that for you. This guide will help you with that:
- EA_Lanna
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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds