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Hi @fran1990dr15,
I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension
- EA_Lanna
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds