[2020] My account was hacked and banned. No response from Terms of Service Team

Hey @cNuclear. 

If your case was transferred to the Terms of Service team they will review your account and determine if the ban can be overturned. Unfortunately we don't really have a way to see how long that investigation may take. It can vary depending on how many cases the team is currently working through. If they have a large case load it might take a while. 

The TOS team will follow up with you via email as soon as they have been able to complete the investigation. Keep an eye out for a response from them. 

/Kent

---

@cNuclear wrote:

Okay, thank you for the reply. I guess I'm a little antsy because I haven't heard anything. I'll hold up another week and follow up from there.

Thank you for reaching back out!

---

You're welcome! I know that waiting to hear back can be pretty tough. Thanks for being patient with us on this. 

/Kent