over 1 year ago - EA_Aljo - Direct link

Hi there, @kobeapbt 

 

I'm very sorry to say, but this is what happens when you unlink your account. The only way to get everything back is to link your gamertag again to the original EA account.

Aljo.png
over 1 year ago - EA_Aljo - Direct link

@kobeapbt 

 

You should be able to play with your account unlinked now, but the downside is starting over. Unfortunately, that's your only option. The only way to get back everything is to link your gamertag to the original EA account.

Aljo.png
over 1 year ago - EA_Aljo - Direct link

@kobeapbt 

 

You shouldn't need to uninstall. One you get the new account created and linked, try loading in to the game.

Aljo.png
over 1 year ago - EA_Aljo - Direct link

@kobeapbt 

 

You should be able to link your gamertag to a new EA account. Did you do that and you still can't access the store? None of your previously acquired content or progress will carry over though.

Aljo.png
over 1 year ago - EA_Aljo - Direct link

@kobeapbt 

 

Most likely, this is related to the linking/unlinking of accounts. An advisor should look in to it since we can't help with account issues on Answers HQ. To get in touch with one, please open a case here. Thanks!

Aljo.png





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