over 3 years ago - EA_Aljo - Direct link

Hi there, @kudosan1017.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
over 3 years ago - EA_Aljo - Direct link

Hi there, @kudosan1017.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
over 3 years ago - EA_Aljo - Direct link

Hi there, @OldThreeSixTY.

 

Thanks for reaching out to us. We should try to find out why you keep disconnecting. First, are you using a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Aljo.png
about 3 years ago - EA_Mako - Direct link

Hey @Nortansz,

 

There were some issues connecting to the game following today's patch, but those should be cleared up at this point.

 

Please give that another try when you get a chance and let us know if things have changed, thanks for the patience!

Mako.png
about 3 years ago - EA_Mako - Direct link

Hey @Nortansz,

 

There were some issues connecting to the game following today's patch, but those should be cleared up at this point.

 

Please give that another try when you get a chance and let us know if things have changed, thanks for the patience!

Mako.png





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