about 1 year ago - EA_Lanna - Direct link

Hi @chiyac,

 

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself will limit any activity on the account so nothing further can take place on the account while the ban is live and the remaining steps can be completed if the ban is overturned. 

 

In terms of the ban itself, our Terms of Service team can check it out for you. If you've shared this information with them and they've looked into it and the results remained the same, then the ban is correctly applied. You can reach them by filling out the webform and that'll send in an appeal to that team. 

 

- EA_Lanna

Lanna.png____________________________________________________________


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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

about 1 year ago - EA_Lanna - Direct link
Hi @chiyac,

In the second half of my post above, I share a link to a webform. Fill that out to send in a ban appeal. It'll send it to our Terms of Service team who'll take a look into the ban for you.

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds