[2019] Server issues

Hi UnProVen_! I greatly apologize for the inconvenience that may have been caused by the service issues you mentioned. Are you seeing any specific error codes or messages? When did you first notice this happening?

UnProVen_: I apologize for any additional annoyance that may have been caused by my comment! I will try to address your questions to the best of my ability. As stated in this post, the team is aware of performance issues, including FPS inconsistencies, following the Y6S1.1 patch. Updates regarding the issue will be posted on the official Twitter for Siege as they become available. With that being said, I'm afraid I'm not able to provide a specific time-frame on when this will definitively be resolved. However, I can assure you that it is a top priority for the team and they understand the severity of the problem.

As for compensation, this is something that is decided outside of Support. Any plans for compensation would be announced on Siege's Twitter page, so I'm not able to confirm or deny potential plans at this time. My apologies! I can still forward your feedback and comments to the team, as I understand why you would want this to be put in action following this ordeal.

Lastly, I wanted to clarify that I had asked the initial questions in my post as I was wanting to ensure they were not related to the issue discussed here. Following the patch, Xbox players were not able to connect at all, but that issue was supposedly corrected. In case you were still experiencing it, I wanted to gather more information to report immediately to the team. I do apologize if that made it seem like I was unaware of or ignoring the overall FPS issue that the team has addressed themselves!

Hey there, terminator8791! There was indeed a recent degradation for PlayStation consoles specifically in Siege. If you're still running into connection issues today, please do update us with this information, as we'd be happy to look into troubleshooting options to clear your connection.

Hello everyone thank you for your feedback on the servers.

We have experienced some outages this month, but we have also applied a few updates and patches which meant some players will have been unable to connect at the time this was ongoing.

When you next start experiencing connection issues in the game, could you please check our Siege server status website for news of any degradation or maintenance that may be ongoing, that could be causing connection issues >> https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status/)

Hi @DiggerBick!

I understand this is frustrating, I'm really sorry you've encountered these issues online! Would you mind letting me know around when you first encountered these issues with packet loss and what sounds like some rubberbanding issues?

I know it's annoying, but I would ask that you give these steps a try and see if you notice an improvement in the issue at all afterwards. If so, that's great! If not, it gives us a better idea of where to start looking into this issue.