Ashes of Creation

Ashes of Creation Dev Tracker




03 Mar

Comment

Originally posted by 1mirg

As for the data breach, the appropriate parties have been notified and also given instructions to avoid potential hazards from the breach.

I've owned an account with your website and even had a forum account too since essentially day 1 of the website. I had received no warnings nor mentions about this and as a long standing account owner of your website, I find it rather rude to not have been sent an email about this data breach and only to find that I had to re-validate my email address. If you want people to take you seriously then you should of sent a heads up email to every account on your website. Instead though I had to find out about this through this reddit post.

Next time something like this happens, sending a email to everyone would be much more appreciated.

Hello friend, the breach was contained to about 100 players. Those accounts were notified.


02 Mar

Comment

Originally posted by jpgray

The community did this at the start of this subreddit and it fell into disarray with no moderation activity from the mods.

The original moderation team wasn't selected, you did a coup on the inactive team. Lmao if your worry is inactivity in the moderation team, let the community choose the moderators. We all know you're making a bad faith argument.

I ensure that the current volunteer mods are active and held accountable.

So we just have to the word of a guy who made his money scamming people with fake health products? Let the community choose the moderators

I dont know if you know this, but its impossible to censor reddit, because censoring is public and can be tracked. The benefit of myself being able to review moderation action (such as this actual thread)

Lol your modlog isn't public, of course you can censor comments. None o...

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https://www.removeddit.com/r/ashesofcreation

https://snew.notabug.io/r/ashesofcreation

You can view removed/moderated posts or threads using these sites, in addition people can also bring to my attention removed or censored threads directly, and I will reverse any decision that does not coincide with our guidelines.

I didn't do any coup...the previous owner emailed me and asked if I would like to take it over as he would not have the time to manage it. Nor have I ever scammed people with fake health products, or been part of a pyramid scheme despite the lies that are spread. Regardles...

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Comment

Originally posted by jpgray

The purpose of an official subreddit is to ensure accountability for exactly the things you are describing.

How does that make any sense? The problem with a company running its own subreddit is the possiblity for censorship. You are the only ones who choose "volunteer" moderators. It's why it's a violation of reddit policy.

If you had a legitimate interest in the health of the subreddit, you'd allow the community to vote on a new moderation team, then personally leave the moderation team. Answer me this: why won't you allow the community to choose its own moderators (hint: we all know why).

The community did this at the start of this subreddit and it fell into disarray with no moderation activity from the mods. I ensure that the current volunteer mods are active and held accountable. I dont know if you know this, but its impossible to censor reddit, because censoring is public and can be tracked. The benefit of myself being able to review moderation action (such as this actual thread) is that I can be held accountable for any attempts of censorship. Which by the way, you did not send me examples of censorship. ;)

Comment

Originally posted by jpgray

You seem to be missing the fact that every subreddit is supposed to be community run, and you're in violation of reddit policy by being involved in the moderation team of any subreddit related to your product.

We know why you're dodging an answer though. It's because you censor any form of criticism of your company. Particularly when the criticism is grounded in actual incidents of malpractice.

Please provide examples of this censorship so I can address them. The purpose of an official subreddit is to ensure accountability for exactly the things you are describing. As well as to ensure that the subreddit itself is held to an acceptable activity standard, which the previous owners did not do. You are invited to create or join another community run subreddit. That is your right ;)

Comment

Originally posted by jpgray

Greetings, to clarify Intrepid does not seek to censor anything

Prove it by having every employee of Intrepid step down from the moderation team and by allowing the community to vote on a new moderation team. There's no reason for you to be moderators of a community site unless you want to be able to censor criticism of your actions.

We have addressed this before. There are several community run subreddits for Ashes of Creation, I would recommend visiting them.

https://www.reddit.com/r/Ashes_of_Creation/

https://www.reddit.com/r/AshesOfCreationMMO/


08 Feb

Hello Glorious Ashes of Creation community!

Thank you for participating in our Q&A discussion on Discord, where many of you asked questions regarding the Ashes of Creation MMO and Apocalypse.

We saw a few very detailed questions about bigger features like housing, class mechanics, and crafting professions - we’ll be sharing more in-depth looks at these topics in future blog posts so we can get to some of the specifics you’ve been asking for.

Please keep in mind that since we are still in the development phase, all design decisions are subject to change. The below information is based on our current design plans.

Without further ado, here’s a collection of the answers to some of your top questions:

 

GENERAL

 

Q: Will you have a rotating cast for Twitch streams so we can hear from some of the other leads on the team?

A: Yes! We’ll be rotating the cast on our live...

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25 Jan

Originally posted by Club_Premium

Thanks,yes I'm still getting it and got the error every test weekend.

Hm - my only other suggestion at this point would be to try resetting your password, if you haven't done so already.

You took the right steps by opening a ticket so our team can take a closer look! It's possible your account is having issues due to our recent migration, which we're still working to address (that may be why you haven't received a response quite yet - there's quite a volume of tickets).

Originally posted by [deleted]

not a new reported issue either

e.g.

https://old.reddit.com/r/AshesofCreation/search?q=uninstall+OR+uninstaller&restrict_sr=on&sort=new&t=all

it appears in control panel. it just doesn't work. and lacks a proper naming. e.g. https://i.imgur.com/QuNrTig.gif

deleting the folder won't get rid of registry entries etc and it will lurk in your control panel's list of installed programs.


my suggestion /u/bworley90

download free revo uninstaller

remove 'intrepid launcher' and "game launcher" (intrepid)

https://www.revouninstaller.com/revo_uninstaller_free_download.html

Nope, and it's definitely not an ideal solution. Just a temporary one for now!

Originally posted by Penegal

10 mins in, no game yet. I'm on SOLO queue EU server. Don't remember which one anymore - the one that was online.

Hey there - our team is working to address those long queue times now and kick off matches. We appreciate you sticking out the queue!

Originally posted by Slaydemkids

doesn't start on EU whatsoever

We saw some queue issues that we're working to address right now - we appreciate you being patient while we work out the kinks!

Originally posted by Greypelt7

Reached 30 minutes in queue before requeueing - displaying 999 ping

Yup, we're trying a few things now to see if it'll get you past the queue - thanks for your patience while we test!

Originally posted by gibbusf

Shows 999 ping to all servers in the lobby

The "999 ping" is just a visual bug! Not your actual ping to those regions :) thanks for reporting it!

Originally posted by Club_Premium

Same issue since the first open beta test:

AUTHENTICATION FAILED:

BETA CREDENTIALS NOT ACTIVE YET

at the login page and support tickets are open several weeks

Hi there - are you still seeing this error when you try to connect to servers from the Launcher right now? That message typically shows up when servers are offline (like if you tried to launch the game on Wednesday before Open Beta unlocked on Thursday).

Hi there - definitely appreciate you sharing this concern! We're able to adjust the player caps on the game modes to ensure that matches are kicking off faster, so during off-hours in certain regions we may tweak them accordingly.

Your thoughts on dynamic/faster gas based on population are interesting suggestions - I'll be sure to share them with the team!

Hi there - at the moment there isn't a game uninstaller, so you will need to delete your game folder manually in order to completely uninstall the game. The default install location (in most cases) is C:\Program Files (x86)\Intrepid Studios, Inc.

(I'll be uploading these steps to the FAQ & Support portal of the website shortly, so hopefully that helps others in the future!)

Nope, feel free to grab screenshots, stream, share on social, whatever you'd like! It IS an Open Beta, after all ;)


24 Jan


14 Jan

Comment

Hi u/TxGrayJedi,

Sorry to hear you were not properly assisted, may I have your ticket #? Currently we're on-boarding a bunch of new agents to help assist with the increase in tickets. I apologize for the inconvenience while we get everyone up to speed with our policies and pipelines. Look forward to hearing back from you soon!

Cheers, Sam


12 Jan


21 Dec

Comment

Hey u/Rivalistic, I'm sorry to hear you're experiencing this issue. Been helping you guys out behind the scenes and this seems to be a widespread concern that's stemming from a few web related hiccups.

The most common issue we're seeing during the migration is what u/Saltrenis pointed out - the known login issue with uppercase letters for some users. For now use all lowercase letters when logging into the website or launcher. Alternatively we have people coming back who have forgotten their passwords or login details. This will usually generate a "Password Invalid" message if the password is incorrect, or a "Username Invalid" message if likewise, the username is wrong.

Unfortunately the sel...

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