Ashes of Creation Dev Tracker

Hm - my only other suggestion at this point would be to try resetting your password, if you haven't done so already.

You took the right steps by opening a ticket so our team can take a closer look! It's possible your account is having issues due to our recent migration, which we're still working to address (that may be why you haven't received a response quite yet - there's quite a volume of tickets).

Nope, and it's definitely not an ideal solution. Just a temporary one for now!

Hey there - our team is working to address those long queue times now and kick off matches. We appreciate you sticking out the queue!

We saw some queue issues that we're working to address right now - we appreciate you being patient while we work out the kinks!

Yup, we're trying a few things now to see if it'll get you past the queue - thanks for your patience while we test!

The "999 ping" is just a visual bug! Not your actual ping to those regions :) thanks for reporting it!

Hi there - are you still seeing this error when you try to connect to servers from the Launcher right now? That message typically shows up when servers are offline (like if you tried to launch the game on Wednesday before Open Beta unlocked on Thursday).

Hi there - definitely appreciate you sharing this concern! We're able to adjust the player caps on the game modes to ensure that matches are kicking off faster, so during off-hours in certain regions we may tweak them accordingly.

Your thoughts on dynamic/faster gas based on population are interesting suggestions - I'll be sure to share them with the team!

Hi there - at the moment there isn't a game uninstaller, so you will need to delete your game folder manually in order to completely uninstall the game. The default install location (in most cases) is C:\Program Files (x86)\Intrepid Studios, Inc.

(I'll be uploading these steps to the FAQ & Support portal of the website shortly, so hopefully that helps others in the future!)

Nope, feel free to grab screenshots, stream, share on social, whatever you'd like! It IS an Open Beta, after all ;)

GG!

Hi u/TxGrayJedi,

Sorry to hear you were not properly assisted, may I have your ticket #? Currently we're on-boarding a bunch of new agents to help assist with the increase in tickets. I apologize for the inconvenience while we get everyone up to speed with our policies and pipelines. Look forward to hearing back from you soon!

Cheers, Sam

Hey u/Rivalistic, I'm sorry to hear you're experiencing this issue. Been helping you guys out behind the scenes and this seems to be a widespread concern that's stemming from a few web related hiccups.

The most common issue we're seeing during the migration is what u/Saltrenis pointed out - the known login issue with uppercase letters for some users. For now use all lowercase letters when logging into the website or launcher. Alternatively we have people coming back who have forgotten their passwords or login details. This will usually generate a "Password Invalid" message if the password is incorrect, or a "Username Invalid" message if likewise, the username is wrong.

Unfortunately the sel...

Hi u/-Howitzer-,

I'm sorry to hear you experienced some confusion about your purchase. As others have stated in this thread, Alpha 1 is scheduled for September of this year. Additionally, a more finite date should be announced this weekend at PAX. If you'd like to review our current development schedule, I recommend checking out this amazing post our Moderator team put together:

https://forums.ashesofcreation.com/discussion/40288/ashes-of-creation-release-dates

An email with your Alpha 1 testing credentials will be going out clo...