Whilst the majority of our resources are directed towards prioritising fixing exploits etc we certainly do take action against griefing and exploiting and this doesn't only occur on our PvP network. Numerous players on our PvE network have been banned and devwipes of entire Companies for extreme cases are not uncommon.
In regards to the claiming issues, we're pretty confident our rework is a better system and everyone will have the opportunity to give feedback on that once it goes live on our Public Test Realm.
In relation to our Discord, it's true that we're often interacting more frequently over there; that type of "live" environment lends itself to a natural back and forth in communication that I personally prefer. Jat and I are stepping up our activity here on the forums though