Clash Royale Dev Tracker

ok i see, thanks for the feedback. i guess it's because when i do shorter 'straight to the point' comments people complain that i'm being blunt or that i dont care enough to write more than a few words.

so i'm just writing how i normally would in a casual online convo.

i'll try find a balance between the two. thanks again!

this is already fixed in our dev build and will be going out with the optional update

i'm not trying to come off as defensive (now i'm wondering if this reply going to come off as defensive too?)

i'm trying to be communicate more, be more open with you guys and give you straight up answers that try to stop spread of misinformation on the sub and tell you what's actually happening.

this post for example is just spreading misinformation. it's pretty sensationalist, in the post OP linked i'm literally saying that we are working on the next update (the optional bug fix update) so it's weird that the title is "next update not even begun"

just because we are working on that doesn't mean that we haven't been working the past month or two on the planning stage for the next 'big' update after CW2.

if people keep feeding back negatively to this kind of communication i am happy to stop, just would love some feedback on what types of responses you want from me instead.

i think you're assuming we don't have any plan for the update after the optional which is incorrect. we've been planning that separately.

for example designers & artists aren't always heavily involved in bug fix updates. just becasue an optional bug fix update is coming out first doesn't mean that work hasn't already been done on the next update etc.

hope that clears it up.

it's better to get a quick bug fix update the next week out that addresses a lot of issues rather than waiting for a month or longer for it to go in alongside some other content, for example

the next update is the optional update that is released next week. this update will include bug fixes

i don't get this kind of response...

by saying in the near future i am setting expectations that the optional update won't be including any major changes.

we have an optional update early next week that includes quick fixes, 'low hanging fruit' and finally fixes to slightly bigger issues which can be fixed within a short timeframe (5 days).

anything else will go in the next update, which will be in the near future (no timeframe, as we haven't started to work on it yet).

i'd also like to get a source on us planning to release the update back in february... this kind of comment just seems super disingenuous.

No, it's just business. Nothing personal against any of our players, ever.

I've just been a little bit too inactive on Reddit. Focus has been elsewhere.

Absolutely you can!

You might think that it's not fair. Why did you only go after this guy?

We do constantly monitor things like account sharing, bot usage, account pushing and win sharing. We've been, and still are constantly improving on automatically catching these things.

This case was quite old, so it slipped to the cracks originally.

If someone contacts us and there is reasonable doubt, that something 'bad' is happening, we will check, rather than turn a blind eye to it.

Hey everyone,

I wanted to follop up on this and give you an update just in case anyone is wondering or if this pops up somewhere else. It turns out that OP did actually NOT get banned from contacting player support, it was the previous owner of the account. Sorry OP for calling you out on saying horrible things to support, my bad.

However, as we have detected that the account in question was transferred from one user to another, we have permanently banned the account as this is a serious violation of our ToS.

Please remember to keep your accounts safe, don't share your login details with anyone and don't start playing on an account that isn't yours.

Haha, thanks!

Thanks!

You have a point, but I don't think it's cool if we start censoring posts that make us look bad. I think the Sparky message is genuinely confusing and we'll make it better thanks to this post.

Lets hope not, but the fact that it seems that he is unaware of why he can't contact us makes me a little suspicious...

That or then there was a great opportunity to score some internet points.

Thanks!

Most companies that (are lucky enough to) deal with high volumes of player(customer) contacts have to construct a quite elaborate operation and use multiple external companies to support it.

Don't get me wrong, its totally doable to make everything work great, but it's not simple. Just know that we do try to improve our customer service constantly. Really sorry that you've had a bad experience.

Ok. Could you share your player tag or player ID (DM me) and a couple of examples of what went wrong? We'll try to figure out what specifically is not working as intended.

I get the frustration. For what it's worth, we (CR team) are trying our best to do what's best for the game and best for our players! Hopefully whatever comes next will be received better here on Reddit.

"It's a bingo"

This account was banned from contacting support (almost two years ago) due to ongoing use of extremely offensive and derogatory language in a hostile manner towards our support agents (including homophobic slurs).

We always warn players multiple times before we resort to banning the player from contacting support. Additionally I want to point out that you really have to be extremely nasty to get banned from support, so don't worry if you happen to express yourself with a couple of expletives mixed in, when contacting us.

I agree that the way it's displayed here, without any context, makes it look very out of place and even rude.

Thanks for the feedback! We'll look into improving the text and automation.

Update

unfortunately that's not a solution as clans are not region based (you can be a US based clan with chinese members etc).
there isn't really a 'quick fix' for this specific timezone situation

there's a lot to discuss. say hypothetically, i agree that there's a problem. then what? we as a team have to:

• figure out a bunch of alternative options that do not end up with the same problem
• which of the alternative options is the best option
• build it
• implement it
• test it etc

this is what i'm getting at when i say it is under discussion, we can't just remove a feature/put in a half-arsed feature quickly as that will no doubt cause more harm than good.
i hope that clears things up for you

it's under discussion but no decision made yet. it was a design choice so it's good to get feedback and data on this before making rash decisions