Clash Royale

Clash Royale Dev Tracker




11 Jan

Comment

Originally posted by Blunt-Smoke

Ya’ll should add a 2v2 ranking system.

we've been chatting about it!

- Drew

Comment

Originally posted by pugowar

are you guys aware of the 86% lag issue...is anything going to be done about it? My game lags so much now I cannot play. I cant help my clan do wars or anything. Please see why the ram required changed in the last update and revert it back if possible. Thank you. I love this game and want to play.

yep we are - this is one of the bugs we are looking into tackling in the optional update. we know from community reports that a workaround involves spectating a match or a replay, so that was a jumping off point for a fix for us.

- Drew


09 Jan

Originally posted by TheFuturist47

Thanks a lot for actually believing him. Seriously. It's frustrating to be just dismissed by customer service (not SC specifically but any customer service... it happens all the time)

You're welcome. I always give everyone the benefit of doubt. I think in general any customer service in inclined and open to believe their customers by default, but don't always have the resources (time) to investigate the claims.

We try to tackle big volumes with facilitating the whole customer service operation as well as possible. We will get a much better self help portal in the future, so that should be able to help free up resources for more demanding cases when easier ones will be resolved without contact. The future is bright ;)


08 Jan

Originally posted by Coconuthead94

Hello,

Thank you for the responding to my post.

How long would it put me out of sync for days? As I am still yet to receive any cards or gold!

My player tag is #20LQ9GJU I hope the you can resolve the problem for me.

No, as soon as you reload the game you're fine. That being said i've seen a few odd cases where the content of the chest was never delivered, but luckily those cases are few and far between.

Thanks for the tag - I'll take a look and respond to you in game.

Hey, /u/Coconuthead94

First of all I'm sorry you had a bad experience.

Secondly it definitely could happen that i.e. poor network connectivity would put you out of sync with the game server. This could lead to you not seeing the contents of your chest. Super rare, but not impossible.

Would you mind sharing your player tag or player ID with me, so I can take a closer look?


04 Jan

Hey guys,

You won't get banned for simply trying to change your Supercell ID.

When someone writes in and wants to remove/attach to Supercell ID we will do certain background and security checks. If there is something phishy going on we will not proceed with your request, but rather explore further what is actually happening and possibly lock and/or ban the accounts in question.


31 Dec


20 Dec


17 Dec


11 Dec

Originally posted by rochastes

Thanks, same even if no continue were used?

No problem. Yes, currently even if you didn't continue it won't count towards the challenge win stat.

Hey u/rochastes

Sorry for the confusion and for the wrong information. Continue Challenges will not count towards your challenge wins stat in your Player profile.


10 Dec


09 Dec


05 Dec


04 Dec


03 Dec


30 Nov


05 Nov

Hey, sounds odd. Did you play at least one League (PvP) match during the season? You have to take part, i.e. battle, in a League to be eligible for your season reward (the Draft Chest).