Clash Royale

Clash Royale Dev Tracker




01 Oct

Comment

Originally posted by Reeskikker

Keyword from his original question: some

Of course you can't answer all these questions, and, for example, while most of us here know rewards have been silently reduced a bit over the seasons, I for one didn't know the drop rate of legendary chests was decreased, which is to be honest pretty scummy, and I'd like confirmation on whether this is true and the reasoning behind this.

Even if you could answer only one question of this long list, than that's better than zero, I think most agree with me there.

The team has received a lot of negative feedback for a while now, and you've attempted to defend yourself out of this, but in the end of the day, you have the correct data and know whether you are telling the truth or not. Your data which tells you the active userbase and amount of in-game purchases doesn't lie though.

I know you probably won't answer a "loaded" comment like this one which "is designed to set a negative tone to the answer", bu...

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true, but the thing is that i don't want to respond to toxic community members.

for example, if you ask an amazing question but then in the next sentence also say you think i should die, i'm not going to engage with that behavior. so that's another reason why comments like these don't get replied to. there are lots of people who keep it civil that deserve responses instead.

it's not hard to keep it civil even if you are giving negative feedback, like your comment for example! hope that clears this up for you.

Comment

Originally posted by Crispycase

I think that as being CM is not all about answering softball questions. I personally I don’t see how you can label a question “not in good faith” when at the end of the day it is a legit question/concern the community has had for a while? Not to mention burning frustrations that have revolved around these ‘ behind closed door’ changes that have directly effected the player, especially without communication. I for one too am curious why say the good chests in chest cycles were secretly increased. It would be great if you were to hold these an AMA. A step in the right direction to building a better relationship with the yourself/CR and the community.

i'm happy to answer hard questions. you can see me answering LOTS of hard question in my comment history. but questions like:

  • Why refuse to admit the reluctance to add a Mute button was to continue eliciting strong emotions?

aren't fair questions, they're loaded questions designed to already set the tone of the answer as a negative one and they don't come from a good place.

i don't want to answer loaded questions like this... it sets a bad precedent for future behaviour. hope that clears it up for you.

Comment

Originally posted by SterPlatinum

this is actually a good response, don’t know why it’s getting downvoted. Just look at valve corporation, they stopped releasing info about their games because it was starting to give their developers anxiety and depression because they could no longer top the expectations. It’s a good idea to stay silent until you’re absolutely 100% sure you’re ready to announce things.

i appreciate you posting this. thanks for understanding!


30 Sep

Comment

this is a super cool idea with the tokens! it also beefs up the colosseum as well.

for the gold, i think something like this would be awesome that like the whole clan gets it so you're like adding to a pool, or it's divided between all players active in the war. i'll forward this on to the rest of the team!

Comment

Originally posted by prosen01

So because the community is upset we get less communication? Seems like a good idea

that's not what i said, i just don't think it's cool to act like everything is ok and post things that will be seen by the sub as sidestepping the issues.

better to stay quiet than be like "hey guys ask me questions that are NOT to do with clan wars 2 or when the next update is coming as i won't answer them". seems to me like that would not go down well

Comment

Originally posted by 13Jams

Hey Drew! Thanks for the response! I just looked at your profile, and see that you respond to a fair amount of posts recently , cool. But my point of this post is less about getting juicy game updates and leaks or info, as much as just wanting general communication, namely in the form of posts.

When ever you make a post, I enjoy reading them, I enjoy just seeing what’s going on more or less. Personally, if I could make a wish and it come true (specifically about this game), I would wish that we could have a sort of timeline that we can expect a “check up” post. A post where the goal is to just build our relationship, as community and community manager. Ask dumb questions about the game, tell a story about something funny that happened in the office, talk about that nagging idea in the back of your head about the game. Just something consistent. Thanks Drew! I hope I’m wrong about deleting the game, and will come back!

thanks for the response.

i personally feel that until we get an update out, the sort of posts that you mention will not do anything positive for the community (you can already see the responses to my recent comments in my profile).

when the update is out and we have a better in-game situation then i think reactions will be better to these sort of discussions on this sub. i do like those ideas though! just isn't the right time for them i feel.

Comment

Originally posted by sanchez89

Drew what happened to more frequent smaller releases rather then one BIG update after a long time?

The clan UI changes to me (as a Software Engineer with 9yrs exp :) ) seems like a relatively easy task to complete within a few weeks? Would be good to get a small update just with this to see small frequent progression.

Drew what happened to more frequent smaller releases rather then one BIG update after a long time?

that is still the plan... it hasn't changed. this means less 1 update every 9 months and more 1 update every 3 months.

for example, releasing an update that only includes UI changes would not be worth the development time that it takes to create the update version and launch the app on all stores.

Comment

Originally posted by ghh-NL

Offcourse you will give us info when you can share it, that's logic :)

Working in IT as a 10+ years product owner / product manager I have problems understanding:

  • You haven't told us what the next month/update will bring. Or at least when you give that info.
  • Provide us with a ranking of the main current issues. What will be fixed first? What has less priority? Working with scrum should allow the team to have a backlog with the highest prioritys ready by now.
  • These backlog items should give some indication when you can and will fix. Won't hassle on this point, but I do like to see your priority list.

So can you at least explain the first 2 bullits?

just because we have the plans/roadmap internally doesn't mean we need to reveal them publicly. there seems to be an incorrect expectation that we should be public with everything just because we have it organised internally.

as a product manager of 10 years you can understand that plans change and that sharing a daily update of everything to a large pubic audience is not the best for setting expectations!

as an example that doesn't use clash royale, i've been excited for the PS5 release for a long time and although I am sure they have known all of the details for a year now, i was not expecting them to release anything until they were ready to (which they now have - less than 2 months before launch of their physical product which has been in development for X amount of years).

EDIT: people are taking the example of a ps5 above and using it as a direct comparison to clash royale. the example doesn't matter, it can be anything, a mobile game, a co...

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Comment

Originally posted by ghh-NL

To easy Drew after such a terrible update. At least: WHEN will you give more info? I really think the community deserves some transparant communication.

i can't put a timeline on when i will be able to give more info, sorry.

when there is info to share rest assured i will share it!

Comment

i posted this a few hours before you made this post, but got it got buried so you may not have seen it:

"the post i made here outlines what we are hoping to address in the next update.

when i have more info that i can share, i will make an announcement. i don't have anything more than that to add at the moment"

hope that answers your question ...

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29 Sep

Comment

Originally posted by ioiogi

skins and cosmetic profile content ? what if i dont want that?

what would you like to see instead (if such a shop existed)?

Comment

Originally posted by lowercaset

I think the big one everyone wants answered is if yall are going to do something soon. I'm not sure my clan (that has been around for 4 years, spent most of it t200 trophies in NA, around 9k legendary points in CW1) will last another month. I've had to replace more people since cw2 started than in the 8 months prior. I am sure yall are trying to find the larger tweaks to make cw2 a mode everyone loves, but that could take a while. Is anything going to happen before another 100 clans dissolve?

the post i made here outlines what we are hoping to address in the next update.

when i have more info that i can share, i will make an announcement. i don't have anything more than that to add at the moment

Comment

Originally posted by Crispycase

Wanna clear some of these up? u/Supercell_Drew

nearly all of these are loaded questions and therefore to me do not seem to be in good faith.

i'm happy to answer large amounts of questions if they are more neutral and in an a AMA setting so that more people can see 👍

Comment

Originally posted by ClashRoyaler16

Hi Drew thank you! Yeah my account is @art_byallen.

nice one, thanks for sharing!

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this is so awesome!

do you have an IG or something i could check out?

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very cool, thank you for sharing! this idea of a clan shop is actually something that we wanted to expand upon, with some sort of Clan Coin currency but we moved away from it.

i would love to revisit it and instead have a brand new shop for skins and cosmetic profile content etc. at least for me personally, that would be a great long term goal to get into the game, like the CWL rewards in CoC if you've played that.

but either way nice prototype idea u/MrdMehrdad14!