Hey everyone!
Sorry I'm late! This thread slipped through the cracks.
u/phumeformiphame I checked your account and you did receive the Gems. Accidental purchases happen and we are happy to assist in refunding those.
However you used those Gems. When it was refund time those Gems were not there anymore. What do we do? We take an equal amount of content away from you instead of putting you into negative Gems.
I do feel we need to make improvements on that inbox message to explain what happened better to avoid all of the confusion and frustration.
I'm very sorry that we didn't help you better with this in the in game support! Thanks for pointing that out we'll use your feedback to be better in the future.