Greetings Exile,
Thank you for your report. Can you tell us which game mode you were playing on?
If it was an Official server, please share the server number.
Also, have you used the Yellow lotus potion before noticing this issue?
We await your reply.
Greetings Exile,
Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.
Make sure to select “in-game purchase” as the issue type.
Have a great week!
Greetings Exile,
Thank you for letting us know. Can you share what game mode where you experienced this issue?
If it was on an Official server, can you share the server number, please?
We await your reply.
Greetings Exile,
Thank you for reaching out to us. Please submit a ticket to our Help center.
Make sure to select “in-game purchase” as the issue type.
Have a great week!
Greetings Exile,
Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.
Make sure to select “in-game purchase” as the issue type.
Have a great week!
Greetings Exile,
Thank you for reaching out to us. As stelagel mentioned, please submit a ticket to our Help center.
Make sure to select “in-game purchase” as the issue type.
Have a great week!
Greetings Exiles,
All the TestLive servers were restarted to assist with performance issues.
We appreciate your patience and support. Have a great week! 
Greetings Exile,
Thank you for letting us know. We will ask our team to take a look and trigger the restart.
Have a good weekend.
Greetings from Hell! And welcome to our forum.
Thank you for your report. We shared the information with our team for more investigation.
We appreciate your patience while we review your case.
Greetings Exiles,
Thank you for reaching out. Our team is trying to reproduce this internally for a while now.
Could you share with us some of your files?
Feel free to poke us via direct message if you prefer by tagging @Community
We appreciate your cooperation and support.
Greetings Exiles,
We heard back from the team and after their investigation, they concluded that some “hidden” files on windows might be causing the issue.
The suggested solutions are to reinstall Windows or reinstall the game on another partition.
As Windows might be creating ghost files inside the game location and those files remain even after reinstalling the game. These ghost files are not checked by using “verify files” on Steam as Steam is limited by file size when performing the verification.
Thank you all for your patience while we looked into this. Please let us know if you find any other issues.
Greetings Exile,
Unfortunately, we won’t be able to refund any materials or items.
Please let us know if you encounter this issue again. Have a good day!
Greetings,
Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:
Read more
devtrackers.gg
