New server-side patch released
Read moreNew server-side patch released
Read moreNew server-side patch released.
Read moreNew server-side patch released.
Read moreTo answer the first question: Yes.
Greetings Everyone,
Please make sure when submitting a report in Zendesk concerning character transfer issues that you also select the correct option (Character Transfer Issues) in the Request Type field on our ticket form.
You can find this option at the bottom of the drop-down field.
Hope this helps!
The servers will come down for a restart 2022-04-28T13:00:00Z. The downtime is estimated to take 1 hour.
Greetings Exiles,
Following our initial announcement, we observed a large number of players populating the server in addition to reaching out to us to request we reconsider merging the North American Server 3652 into Server 3555.
After careful and extensive review of the situation, we’ve decided to cancel the upcoming merge. 3652 and 3555 will both remain open for play.
We sincerely apologize for any inconvenience caused by this change. Thank you for your understanding. We hope you will continue to enjoy your stay on Server 3652.
Greetings Exile,
Thank you for reaching out to us. Can you please share the video with us?
We await your reply.
Greetings Exile,
Thank you for reaching out to us. Can you please provide us a picture of the in-game map pointing to the exact spot where you noticed the issue?
Also, if possible a picture of the message you receive when trying to use it would be great.
We await your reply.
Hi @erjoh
We just updated the Trimming official servers announcement with the following ...
Read moreGreetings Exiles,
We’ve just finished updating our server merges page with the last remaining servers from the North America region.
The list is now complete so please make sure you check it out.
As always thank you for your continued patience and understanding while we work on these merges.
Thank you for bringing this to our attention.
You should be able to close that message and start a single player mode game with no issues.
Is that the case for you or are you unable to go pass that message?
It might be that your server admin has restricted the clan creation access.
Unfortunately, we’re only able to provide direct assistance on Official Servers. If you are playing on a private server, please make sure that you contact your server admin as they will be able to help you further with this.
Thank you for your understanding.
Thank you for providing us with this screenshot.
We’ve tested this on our end on both official and unofficial servers and clan creation is working as intended.
If you are still unable to write a clan name at the top of the screen (you should be able to see a text entry field), then please reach out to your server admin.
Hope this helps!