Hey @GI_Rogue
We’re aware of this. It is caused by a region misconfiguration in a server’s ini files. We’ve made some changes internally that should prevent this misconfiguration from affecting the game’s localization. It will be released as a part of a future patch.
Hey @GI_Rogue
We’re aware of this and our team will look into it.
Thanks for the feedback
The servers will come down for a restart on December 10, at 14:00 GMT/ 9:00 AM EDT/ 6:00 AM PDT. (check this link to see when this is in your timezone). The downtime is estimated to take 1 hour.
Hey all,
I understand it’s frustrating and concerning to experience payment issues (on top of support wait times). We’re still working to address each ticket as they come in, in the order received.
While some billing/account issues may end up looking like they have the same end-result, the reasons and solutions for each issue must be investigated on a case-by-base basis and cannot be resolved in a public forum space like this.
That said, I’ll look into complaints from individual users and see what’s going on and what can be done. Thanks for your patience and support.
Hello @Trappist01x, we’ll poke the developers to determine if this behavior is intentional, since it does prevent your horse from simply running off and aggroing enemies while you’re dismounted.
No problem @Spacetime, there should be no need for a video or screenshot in this particular situation.
Regarding the event log, here’s a good source of information regarding how to make the most out of it:
Whatever information you may find in the log regarding your altar’s disappearance will be helpful!
Hello @Trappist01x, we’re already aware of this issue and it’s being looked into.
Hello, the team is looking into this matter:
Read moreHey there @Trappist01x, the team is working hard to address these issues in a timely manner, apologies for the frustration they’ve been causing.
Hello @Octavia_blake, thank you for sharing your feedback and concerns with us!
We’re aware of the issues you’ve reported and they are being looked into by the developers, we’re pushing towards a patch to be released as soon as possible.
Hello @jistsomeguy, our development team does receive the crash reports and they’re invaluable, so please don’t hesitate in sending them!
Hello @Targett99, thank you for reaching out!
Does this happen with legacy thralls, post-update thralls or both?
Has this occurred more than once and do you recall any possible event that could lead to this behavior, such as a purge?
What type of server are you playing on?
Does MystikalBS’s suggestions work out for you?
Unfortunately we’re unable to provide any accurate estimates as we have no direct control over this process, apologies for the inconvenience.
Hello @Tytan, does the issue still occur after the daily server restart?
Does it persist even if you engage in further combat with the thrall?
Would it be possible to share a video of the issue?
Hello @Turgron, have you looked on the event log with its parameters set to max proximity, max days passed and any relevant options ticked?
Be sure to look thoroughly at all the timestamps since you last used it until you noticed it disappeard.
Unfortunately, we’re unable to provide any refunds of materials or equipment lost, as there is no MMO-like admin support for the game in official servers.
Welcome to the forums @Nightwarrior!
The team is already aware of this issue and it will be addressed in an upcoming update, apologies for the inconvenience.
Hello @jesstheripper, could you share a few additional details with us in order to determine what could be behind the performance issues:
A video would be very much appreciated!
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