Crucible Dev Tracker

Developer’s note: Below you’ll find update notes on what changed in this afternoon’s build. In addition to those changes, our team is primarily focused on addressing other high-impact issues that many of you have been experiencing, as well as making the game accessible to as many players as possible. We made a big stride towards global availability last night, but there are still some login issues that we’re continuing to work through. We’ve included a list of our highest-priority known issues below the update notes.

Changes:

• Some players encounter a bug that causes them to need to repeat the tutorial in order to unlock the other game modes. We’re working to resolve the bug, but in the meantime we’ve implemented messaging for those players to guide them through the steps to getting unblocked.
• We've been keeping an eye on matchmaking queues and have made some changes to address the longer wait times that some players ...

This is a known issue that we're tracking a fix for. Sorry about that, I know how terrible games like this feel for both sides. We're getting the fix out as soon as we can.

This is a known bug that we're tracking and going to get a solution for out as soon as we can. Sorry about this, I know how terrible games like this can feel on both sides.

Thanks for your thoughts! Voice and text chat are a high priority for us.

This is a known problem that some customers are encountering. We're tracking it and our services team is working on a fix. Sorry about this, thanks for your patience.

There are servers available in Australia. Not sure what your problem is. Probably your best bet is to submit a bug report via the in-game tool (press escape) and they'll route your feedback to the right team.

Press escape in the game and you'll see the "Report a bug" option.

Were you experiencing lag at the time? It sounds like something that might happen during a lag spike.

A patch just went up that should make it available for EU players.

It will bias you toward nearby servers and you can't select which servers you'll get, but it won't lock you out of distant servers if you want to play with friends on another continent.

A patch just went up on Steam that resolves the non-NA issues so you should be able to log in and play soon.

Note: availability outside of North America may take a few moments to kick in!

EDIT: (10:17pm Pacific) - We're global!

Hi all,

We've deployed an update. Thank you for your patience today as we worked through these issues!

Bug fixes:

• Players outside of North America can now download and play Crucible.
• Players will now be properly directed to their nearest datacenter.
• Fixed a bug that kept the tutorial game mode selected even after the tutorial has been completed. Players who complete the tutorial will now see the Heart of the Hives mode automatically selected after completing the tutorial.
• Fixed a bug that prevented players from receiving unlock notifications for purchases.
• Fixed an occasional server crash.

Thank you for this thoughtful and extensive feedback! I'm glad you were able to get in.

A few notes: We're working on performance and will continue to improve the game over time. Voice and text chat is a very high priority for us. There will be servers in Korea once we're able to unlock the game for non-NA regions. We're also going to be adding support for other languages.

Thanks for the feedback!

Our services team is working hard resolving a technical issue that's preventing us from launching outside of NA. Sorry about the wait.

OK I looked up this issue for you. Our team's working on it. Please try making sure your system clock is properly sync'd, it can cause a false timeout.

My tip for newcomers: As Kirri or Tosca, use your Q to protect the heart capturer when they're halfway through capturing rather than at the beginning, so that you can make sure it lasts until the end.