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This would have saved /u/CreatureTech-PHX some embarrassment when he first started playing Dauntless with the community... š
This would have saved /u/CreatureTech-PHX some embarrassment when he first started playing Dauntless with the community... š
Hey there! Sorry about that, our support platform got updated and the form got broken in the process. It should now be fixed, but please let us know if you still cannot access the form!
That last second... NOOOOO! šš
Omg your art keeps getting cuter, I can't even. šš
Hey there! Just letting you know that we're looking into it, bear with us!
Solid! Congrats, fellow axe main!
Thanks for the heads up! We're looking into this now.
We just got back from holiday as of an hour ago and our souls are still intact!
Hope you had a good season.
Hey there! Just letting you know that we're looking into it, bear with us!
I'm new to this game and the community. Does this sort of stuff happen with any relevant frequency?
I ask because I've had these sort of situations happen to me in my primary game and that game's team will usually resolve these issues without it requiring public visibility.
Not really, no. At least not statistically. Iād love it if mistakes never happened though, but Iām happy to hop into threads when I see em.
For technical reasons, the CS team does not have the ability to rewind transactions.
That said, normally in cases like this we would refund the platinum and let you keep the items. With that in mind folks are discussing this case internally. Assuming nothing fraudulent is happening here, someone from the CS team will get back to you about the refund.
