Elite: Dangerous Dev Tracker

Thank you! We try our best.

- CMDR Zenit

Back in business B)

Happy to help!

- CMDR Zenit

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

Hi there!

Direct3D Failed to lock a buffer is typically a graphics card related error. Please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we can sort you out from there. :)

- CMDR Zenit

Then can you please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And make sure you submit a Support ticket, and send us a DM with your ticket number here, and we can take things from there. :)

- CMDR Zenit

Hi there!

We're very sorry to hear you've been having issues regarding this crashing. We're happy to help! Please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll be able to help from there. :)

Be sure to include all of what is going wrong, alongside a DxDiag report. Thank you!

- CMDR Zenit

P.S. The term "tickets" is not the correct one you've used here. A ticket is what us in Support get. An issue report, or just bug report, is what you've submitted. These issues are in the view of the QA team, not Support. You report bugs to the Issue Tracker, you send Support tickets to us in the Customer Support team! The bug reports may not get answered straight away, you will always get an answer from the Supp...

Hello CMDR, if you can contact us with detailed timestamps of when this happened we can take a look into your logs and see what we can find. It sounds like this might have been people caught in the crossfire becoming hostile but we'll need to take a look at the logs to see what's what. Message us at https://customersupport.frontier.co.uk/hc/en-us

- Vostok

Hi there,

We would recommend using Steam for ARX if you're using Steam to play the game, otherwise using our website, https://dlc.elitedangerous.com .

- CMDR Zenit

Hey there CMDR!

Please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we can try to sort this!

Also, if you would like an asset transfer, use the same link and search for "asset transfer", and you can read the full rules for this, too! :)

- CMDR Zenit

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

Hi there,

If you bought Odyssey in Steam, you should see it in the launcher itself. It sounds like you may not have linked your account appropriately to Steam! If you follow the guide on how to do so here:

https://customersupport.frontier.co.uk/hc/en-us/articles/4404180408338-Creating-a-Frontier-account-after-purchasing-Elite-Dangerous-on-Steam-or-the-Epic-Store-

(It's inside the creating Frontier Steam account)

And you should be set. If you're still having issues, please hit the "submit a response" button at the bottom, and send us a ticket so we can help directly! :)

- CMDR Zenit

Hey there, if this still occurs, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous- and we'd be happy to look into this with you.

- Apollo

Hey CMDR,

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can assist further.

- Ikaros