Escape from Tarkov Dev Tracker

We've installed a technical update of the client to improve the stability of the game.

Everyone needs to download the update through the launcher.

Мы установили небольшое техническое обновление клиента для улучшения стабильности работы игры. Всем игрокам нужно скачать обновление через лаунчер.

@Zlijah

Hello sir,

you are getting everything that is listed on the pre-order page near the upgraded game edition and your stash is getting bigger.

If it did not happen after your upgrade, then please contact our support center through the game launcher, sir.

At the moment, players may have difficulties entering the game.

We are already working to fix this issue as fast as we can. We apologize for any inconvenience caused. Thank you for your patience and understanding

@GTB79 is our Sherpa coordinator. He can help. 

On 3/1/2020 at 1:46 AM, Zinyal said:

I've noticed as soon as it hits 3:00pm(+10GMT) the queue times jump from 1-2 minutes to 10-40 minutes every day.

6 minutes ago, hdonald said:

Please add another OCE server... PLEASE! I can't get a PMC match during peak hours at all and my friends are hell impatient. End up having to wait for scav matches and still have to wait up to 10 mins...

Here is some info if you missed it: 

@Aristarchus

Hello sir,

you can check the prices of the game editions on our site:

https://www.escapefromtarkov.com/...

@sher13an

Hello sir,

please contact the Xsolla's support center about this issues:

https://help.xsolla.com/

We've installed a technical update of the client to improve the stability of the game.

Everyone needs to download the update through the launcher.

@ballpointsniper

Hello sir,

please run your system diagnostics and check if everything is working well.

If nothing will be found, then please contact our support center through the game launcher, you can see the instruction how to do that in the topic that I am sharing below:

@w1rth

Hello sir,

please first launch the launcher as an admin, then please check the integrity of your game files - If nothing is detected and the issue still occurs, then please contact our support center, through the game launcher, you can see the instruction how to do that in the topic that I am sharing below:

Sadly our Polish community team won't make it to the Intel Extreme Masters Expo this year.

We are sorry that this information comes so late, but it was just decided, our Polish community team will do their best to make it up for you in the upcoming events.

We will keep you informed about the future events closer to their dates, please keep an eye on our announcements.

We've installed a technical update of the client to improve the stability of the game.

Everyone needs to download the update through the launcher.

Мы установили небольшое техническое обновление клиента для улучшения стабильности работы игры. Всем игрокам нужно скачать обновление через лаунчер.

Dear Escapers!

We believe many of you encounter backend issues lately (login issues, disconnects, error 200, 1000, 500 etc.). And many of you just saying - "just buy more servers".

Right now backend server infrastructure consists around 150 servers and this number is rising constantly.

Unfortunately you can't solve some critical bugs or infrastructure problems only with server number increase.

Many issues popping up only with high load testing - which is going on right now.

As it was said before - player numbers are rising fast, load is rising and the chances of critical malfunctions are also rising.

So, that's what we are doing right now 24/7 - we receive a failure - patch it, receive new - patch it and so on. We are refining the system.

So, just to summarize:

• yes, we know about every issue with servers (we are monitoring situation 24/7)
• we are actively working on m...

In a few minutes we plan to install a technical update on all game servers. The game will not stop.

On updating servers, the raid time will be reduced to 10 minutes.

Через несколько минут мы планируем провести техническое обновление всех игровых серверов. Игра останавливаться не будет. На обновляемых серверах время рейда будет сокращено до 10 минут.

Dear Escapers!

We are glad to announce that Escape From Tarkov will come to the Intel Extreme Masters Expo 2020 in Katowice, Poland this weekend, from 28.02 till 01.03.

You will be able to meet our Polish community team there at the HyperX booth together with cosplayers from the Uprzejmi Ludzie group, the event will be also supported by https://jarock.pl/

If you will be at this event please come to the HyperX stage, play Escape From Tarkov, take part in contests and talk with our Polish community team and cosplayers.

...

Мы работаем над проблемами с серверами. Все известно.

We are aware of the server issues and we are working on them.