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Hello. Try downloading the launcher from the site. Is there no error?
Hello. Try downloading the launcher from the site. Is there no error?
I dont know if you have seen the forums, but its escalated to almost all web.de and GMX users not being able to receive a verify code for the launcher
I have seen
I am already waiting since Wednesday Midtime, i just bought the Edge of Darkness Edition few days before and cant login now, after i set my windows new up... Please guys fix it fast ;( I get the Emails for New Device every loggin, but nothing from the Launcher as FlyingThunder already explained.
Ticket with Infos
#8524538
Hello. Check the ticket, please
#8527047 same issue as well.
Hello. Check ticket, please
Have the same issue :( i do not receive the email with the security code for email verification. :(:(:(:(:(:(:(
I write you to PM
Greetings. I understand you cannot answer everyone, but I need help. My friend was falsely banned recently and he cannot get help. He's hundreds of hours in and wants his account back. Can you help us, please? He is Salimander.
Hello.
If you think you were falsely banned, please contact BattlEye support. If they didn't help you and BattlEye left the ban in effect, then this case cannot be reviewed.
In other cases, after contacting BattlEye support, you can contact Escape from Tarkov support with the attached request number and the BattlEye support response itself to the message to consider your appeal further.
I did. It took 5 days for a response, only for support to tell me my email settings are wrong. It was very unhelpful.
Write me your email address, to PM
I got the exact same issue, Ticket #8519700
I receive all other mails except Email Verification from the launcher.
I'm down to changing the linked Email Address, but can't do that on myself and don't receive an answer from support.
8519700
Check this ticket
I emailed support 3 days ago for the exact same issue and no response. Is there something else I should be doing? People can't play because of this.
The response time is now slightly increased due to overload. However, they should answer soon
thanks, this really has to be fixed. the game is so great but youre losing tons of players due to that :( may i PM you for the issue my friend has? i really wanted to play with him this weekend but he has this exact problem
Yes, you can
Hello. The specialist mistakenly asked you to confirm your account ownership, he shouldn't have done this. Please write to the ticket with the e-mail that your account is registered to. We will send it to our system for verification.
Hi (Happy new year btw!) I already submitted a ticket (#8533626) but I give it another shot with a direct reply if you don't mind. I received the hardware ID codes in the past without any problem and still get mails from the exact same mail, except for the ones with the verification code. I added all BSG mails to my contacts and whitelisted them, including the one that sent me the code in the past but no luck so far. I also disabled any kind of spam filtering by my provider (GMX.de). I got another backup mail at Outlook.com (which is also listed in my EfT account)
At the moment we continue to study the situation
its NOT a email provider issue!! if all other mails work except that mail you tech support need to check the differences and why it doesnt work. hundreds of people have the same issue.
At the moment we continue to study the situation
Wtf - why did you tell me in pm it's a provider issue @sova13 !?!?
At the moment we continue to study the situation
