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Friend of mine got the same Problem but it was because he changed his hardware. Can In send him over to you? He lost an EoD Account and gets no reply from support either.
Yep, just write to my PM
Friend of mine got the same Problem but it was because he changed his hardware. Can In send him over to you? He lost an EoD Account and gets no reply from support either.
Yep, just write to my PM
How long does an email change typically take? My cousin bought the game nearly 2 weeks ago and realized his account had the wrong email so he tried to change it. He has been locked out since. A week ago after corresponding with support they said they had everything needed to change it but it's been radio silence since
This is always not a quick process, at least several weeks
Hey, I got a question.
My friend got permanently banned 5 days ago. His ban reason is "Using unauthorized software" and he tells me that all he did was try to run the game from a Virtual Machine because he's running Linux on his PC and Windows in a VM.
Can this really be the reason behind his ban? If so can he appeal it? I've been telling him to try to contact support but so far he's refused because he's become angry at BSG and thinks trying to appeal won't get him anywhere.
BattlEye will not let run the game in a virtual machine. I have no information about the ban, need to contact the BattlEye support
Since we have you here. Why is it that people have to come here and plead their case to the reddit horde, rather than getting a response in a timely and respectful manner with a support ticket? As someone who has been passed around your support network to resolve issues in the past I am very curious as to why so many people need to speak out publicly to get resolution. Can you shed some light on what the problem is and what you intend to do about it to make your customer support better for everyone?
Most often this is due to the queue on the support mail. If you provide all the information correctly, and just wait for a response, then everything will be okay anyway.
Do you guys have any customer support that are American or fluent in English? Sometimes it seems a lot of issues are exacerbated by a language barrier due to so many players being in the States.
Our specialists speak different languages. At least Russian, English, German and Chinese. Naturally, not all at once =)
Write to my PM your e-mail address that does not receive letters from us.
I was informed that the issue has already been resolved
hehehehehehehehe
Write to my PM your e-mail address that does not receive letters from us.
For problems with stocks: we recommend to remove mods that might interfere with folding the stock (AK sight, rubber on the stock, etc.)
For problems with stocks: we recommend to remove mods that might interfere with folding the stock (AK sight, rubber on the stock, etc.)
Let me know in PM the mail address with which you wrote to us.
You're being scammed by the support team, don't let them. They just want you to go away so they don't have to spend time responding. Email them every single day, open new tickets every single day, until you get a real human response and regular status updates even if those updates are "we're still working on this". They are lazy, incompetent, and scummy, so make them earn their paycheck by contacting them continuously to show them that you will not walk away.
Also consider posting about this on the BSG twitter so other people see it and if you're lucky a BSG mod will make a PR example out of you and fix this for you.
Continuously requesting the same issue does NOT in any way speed up the resolution of the problem. Moreover, if it turns into spam, mails will be sent to this folder and, accordingly, will not be viewed.
Write to my PM your public IP
Will do, do you happen to know the "usual" time frame?
I see that you have already been answered. Now the information you provided is awaiting processing and verification
По проблемам с прикладами: рекомендуем снять обвесы, которые могут мешать складыванию приклада (прицел на АК, резиновый тыльник на прикладе и т.д.).
actually some of that was just changed. so it will be on the servers in 2-3 hours. THANKS FOR SUGGESTIONS, DEAR REGULAR NON STREAMER PLAYER!
The installation of the patch 0.12.7 is complete!