Virgin Media UK has evidently raised an internal ticket F009669229 on this issue. If you reported this issue to Virgin Media UK, please update your tickets with a reference to that ticket. We are still trying to figure out how to get our private contact details into that ticket for direct collaboration on resolving this issue.
EDIT: And now our details are in that ticket; now we wait, standing by to provide information or direct help to Virgin Media to resolve this issue.
I don’t want to use the word “blame”, but Virgin Media’s senior network admins are the prime position to diagnose and fix this issue, which looks like some sort of a peering issue of some kind with Cloudflare.
That indeed shows that your local home network is not the issue and also that from Cloudflare* to Tranquility then there are no issues either. So the issue is somewhere in Virgin Media’s network, in between your home and Cloudflare. If you are in the UK and VPN-ing to another place in the UK, you are simply redirecting the traffic slightly to bypass whatever fault or issue there is. I’m very confident that senior network administrators at Virgin Media will be able to resolve this, the issue at hand is simply getting their attention.
*Tranquility is fronted by Cloudflare; your connection to TQ should normally go directly to the nearest Cloudflare...
Read moreI was using NordVPN, I imagine most VPNs should work fine though, maybe you can use one with a free trial.
Yeah I used a VPN with a UK server and that completely solved the disconnects for me.
Also experincing the same issues as everyone else with virginmedia, same problematic route.
devtrackers.gg
6 27 ms 31 ms 30 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 24 ms 22 ms 24 ms 213.46.182.162
8 32 ms 22 ms 25 ms adm-bb3-link.ip.twelve99.net [62.115.136.194]
9 21 ms 27 ms 29 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
10 * * 26 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 63 ms 36 ms 36 ms 172.65.201.188
A graph showing how this is only affecting players in the UK and based on reports only Virgin Media customers. We here at CCP can help Virgin Media resolve this issue but we need your help, EVE players, to bring this to their attention.
image1591×632 146 KB
This started at around 22 o’clock UTC on 23 February.
Longer-term view (only showing the UK):
... Read moreBased on the data we have received so far then only Virgin Media would be able to resolve this (potentially in collaboration with Telia and Cloudflare).
I think they are just showing that the IPs belong to Telia, which is a Swedish company. I think the last hops are in Amsterdam based on what other Geo IP services are telling me and also on the ‘adm’ in the name. My traceroute to that last hop before TQ goes through Lo...
Read moreAlso sent to Virgin Media?
A common factor in all problematic traceroutes we have seen so far is that these are the last hops:
Did you contact your ISP as well?
Did you contact your ISP as well with that same information?
Virgin Media customers: Please see this thread 20220225 - Connection Issues (UK) and this tweet ...
Read moreA number of players have reported that using VPN resolves the connection issues. This is indicative of (changed) QoS settings at your ISP that negatively impact the direct connectivity to Tranquility or BGP routing issues or cross-connect/peering issues, since a VPN connection will send the network traffic through a different route or to a different Cloudflare datacenter.
If you have successfully resolved the connection issues using VPN, then we would want a traceroute both with and without the VPN active, to be able to see the different network paths.
Virgin Media customers: Please see this thread 20220225 - Connection Issues (UK) and this tweet ...
Read morePlease note that the traceroute we are looking for is to TQ; on Windows this can be done from a command line like this:
We need this information to try and figure out what Cloudflare datacenter the connections are going through.
Hello everyone,
We are looking into the connectivity issues which have recently started affecting certain players in the UK. The issue lies somewhere on the route the connection takes before it reaches the EVE Online servers and we are yet to discover exactly where the source of the problem is but as far as we can tell from the reports we have received so far they are customers of Virgin Media ISP.
If you are based in the UK and have recently started experiencing regular disconnects from the game then please submit a support ticket under the Technical category with the following information:
Please DO NOT post these details as a reply in this thread as the...
Read more