[2021] Cant start the game

Hey @xgeorgianx

I'm sorry to hear your game is crashing on launch. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

If you still have issues after this, let us know here and we can create a support case for you, as we'll need to get some system files (DX Diag and MSINFO) from you to look into this further. You can find how to create these files from clicking on them towards the bottom of the page on the above link. 

If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there. 

As live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there. 

If you do contact us through one of the above options, please let us know, otherwise we will create the support ticket for you if you still need assistance.  

Hey @EmptyGuid, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you've been dealing with.

First, so that we could be on the same and understand the matter better, can I kindly check the following:

1. Does the game crash on launch or whilst playing the game?
2. Since when did you start experiencing this?
3. Do you receive any error messages at all?
4. Are you using DX11 or DX12?

In the meantime, for troubleshooting purposes, if you haven't already, give the following steps a go and see if issue persists.

Keep us updated!