[2020] [PS4] [Connectivity/Multiplayer]Help. Unknown NAT since 2 days, No experience and no rewards

Hello there, everyone! Thanks for sharing your experiences connecting to For Honor today.

At the time of this posting, there was a scheduled maintenance. If you are still running into issues connecting, we advise flushing your DNS settings.

Hey guys.

With regards to the rewards you should now have access to these, if this is not the case please let us know.

With regards to connectivity can I check you have flushed DNS as suggested earlier?

Thanks for the update, guys!

If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them. Our team are aware of this issue, and are investigating further.

If you're encountering this issue, could you please first try our connectivity troubleshooting for your platform:
- PC
- PS4
- Xbox

If the issue persists after trying these steps, please could you open a support case with our team. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

When opening a case, please include an image of your port forwarding, as well as the following system files:
- DxDiag/MSinfo (for PC)
- An image of your console settings (for PS4/Xbox)

Thanks!

Hey SmoothSeparator! If you are still running into issues with creating a support case, please check out our troubleshooting steps here to ensure that you are able to proceed. If you run into any further issues, I would recommend reaching out from our Ubisoft Support Facebook or Ubisoft Support Twitter so we can take a closer view into this with you. Thanks!

Originally Posted by SmoothSeparator
Ok, i will try these steps.
Thank you for your quick response!

You're welcome! Let us know if you require any more support

Hey there guys!

Ledin7, Ek-BalamGRT, jasondragon141 - If you have tried the connectivity troubleshooting steps, can you please open a support ticket so our team can investigate further. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

When opening a case, please include an image of your port forwarding, as well as the following system files:
- DxDiag/MSinfo (for PC)
- An image of your console settings (for PS4/Xbox)

Thanks!

Amell13 - I'm sorry to hear this. Could you please let us know your case number so we can take a look?

xSITHxLORDx - I'm sorry to hear this. If you have completed the connectivity troubleshooting, please can you open a support ticket using the links provided above? This will allow our team to take a closer look. Please rest assured that our team are investigating further. We apologise for any inconvenience caused at this time.

Originally Posted by Ek-BalamGRT
I've already opened a support case on October 27th. Still no response.
Case ID: 12990186

Thanks for sharing your case number with us. I can see that my colleague has reached out to you informing you that your case has been escalated for further investigation. Please note that we cannot give a definite time-frame in which our team will respond, but it will be as soon as they are able to. We appreciate your patience at this time.

Originally Posted by xSITHxLORDx
After more than 2 weeks and counting we still have nothing !

Sorry for the late response.

I have checked your account and can see that you have no support tickets open.

Could you please follow the connectivity troubleshooting steps that were provided in this thread if you haven't already done so and if you continue to experience these issues contact support on one of the following support channels:

Facebook
Twitter
Support Ticket
Live Chat

Originally Posted by Bellicose1776
It's been FOUR weeks for this No Rewards Issue that started 20OCT20. You should know by now this is a problem NOT on the players' end if that player doesn't have a Paid Service subscriprion (on console worldwide) or is any type of player from a Sanctioned Country like Iran or Crimea (All Platforms). This is a problem that started immediately AFTER your For Honor Team conducted Global Infrastructure Maintenance on 20OCT20. There may be other factors which are also on Ubisoft's side, but for those two types of players, it's not on their own connection ends. Please stop, this particular player you replied to does not have an active PS Plus, which is what's preventing them from receiving ANY TYPE of rewards.

1. Here's a video directly showing how an inactive PS Plus (XBox Live Gold is similar) grants No Rewards while activating it does grant rewards: https://youtu.be/HHB2BAERQwo

2. If you want to read more details about the actual problem, here's a post with more info: https://www.reddit.com/r/forhonor/co...players_since/

A player should NOT have to pay more money to fix a problem caused by your Ubisoft company. Players should be able to earn rewards without those paid services, it's what's been advertised for the game. Right now, it's false advertising. Your For Honor Team has met this problem with silence these past four weeks, a problem caused by their actions. This is not a connectivity issue on these specific types of players' ends.

Thanks again for the information, I have replied to your previous post in this thread here.

Thanks for the updates on this, folks.

Glad to see this issue is resolved.

Do let me know if this is not the case.