[2020] Problem Logging in Via Epic Games Launcher

Hey DYS-DySfunctioN,

Is the error you are receiving from Uplay or the Epic Games Launcher?

Can you provide a screenshot of the exact error you receive?

Hey ShiroiAkuma420,

Can you create a ticket on our website and include the screenshot in the ticket, please?

Hello xexuappry, welcome to the forums!

It looks like Epic Services were not available at the time when you tried to launch the game. Are you still experiencing this issue?

I see For Honor on Uplay PC on your account, but I do not see Rainbow Six Siege. Send me a PM with more information, as this is the For Honor forums.

Hi there! Please note we can only help in English on this forums, so please translate for us if possible.

If you're having troubles logging into the Epic Games launcher you may want to reach out to their Support! Generally I'd recommend turning off any VPNs.

Originally Posted by Morr247
I try to start Rainbow Six Siege (I know this is the forum for For Honor, but I guess the problem is the same) and the Epic launcher says: 'An Epic Games service is unavailable at the moment.' What to do?

Originally Posted by rtbyrd11
I am having the exact same issue when trying to launch the beta for Ghost Recon: Breakpoint

Hey folks, if you're encountering similar issues but for other titles, I'd recommend reporting these on our dedicated player support forums for those titles:

- Rainbow Six Siege (PC)

- Ghost Recon Breakpoint Beta (PC)

Please do check if there is an existing thread which matches your issue already over there. As a quick tip, though, I'd recommend completing our connectivity troubleshooting steps for Uplay PC, as well as contacting Epic Games for more information about the error, as it may be that they are having issues with their services at the time of trying to connect.

Additionally, you are welcome to create a support case on our website if issues persist.

Hi itzz_agent,

Just to confirm, this is when initially launching and trying to link your Epic account with Uplay? If so, please try running through the troubleshooting steps in the guide here.

Originally Posted by obi0ne2017
I'm having same issue, tried ot launch the free trial of Tom Clacys divison 2 free weekend, it installed correctly, but as soon as I try to launch game, I'm getting UPlay login, entering credentials shows "epic games service is unavailable at this moment try again later".
Is the server down at the moment ?

Hey!

The free weekend ended 13:00 EST | 17:00 UTC, so that may explain why you were unable to play.

Also, please try to stick to the correct forum for the game you are having issues with

Hey Some_one7,

If you are getting issues from Epic Games, I would advise reaching out to them.

Hello everyone,

I'm going to quote reply to some of the latest posts below. To those of you whose posts I have not quoted and replied to directly - this is because you have posted on this thread pertaining to For Honor when posting on the appropriate game's dedicated Player Support subforum would be more suitable, and would ensure that you receive the help you need in the most efficient way. For issues with the following games, please post in the linked locations instead:

- Rainbow Six Siege

- Rayman Legends

Originally Posted by Rileyrob123
im getting the same isssue help

Are you still encountering this issue now, Rileyrob123, or has it since been resolved for you?

Originally Posted by KD_Kornel
W epic games przez chwile można zakupić Raymana Legends za darmo jak ją pobrałem to wyskakuje mi ten sam błąd co innym w Uplay nie wiem co mam zrobić ?

I'm afraid that we are only able to provide support in English on this forum, KD_Kornel. If you do require further assistance from us with regard to Rayman Legends, please create a new thread or comment on an existing one in the aforementioned Player Support section for the game in English, and we'll be happy to help you further.

Originally Posted by Dusk_Army
For the couple people having the issue with Rayman Legends, try verifying the game's files through the UPlay Launcher. That got it to work for me just now.

Originally Posted by colnpanic
for me, with rayman legends, i had to go into the epic game library and click the game to "link" the account with ubisoft. after that, was able to launch it fine.

Thank you both for sharing the resolutions that worked for you, even though they relate to another title. These resolutions still have the potential to help players experiencing similar issues with For Honor, if they have common causes

On that note, I am glad to see that the latest comments are on a more positive note of everything now working properly. If anyone needs further assistance with For Honor, don't hesitate to reply to the thread or get in touch with us via a support case on our website.

Originally Posted by PanaramaOX
I have this message when I try to Log in on my recent purchase from Epic games (Tom Clancy's The Division 2): "An Epic Games Service is unavailable at the moment. Please try again later."
Please help.

Hi PanaramaOX!

Sorry to hear you getting this error. Can you please try empty the cache of Uplay PC client?

If the issue persists, please reach out to our team.

Thanks!

Thanks for providing that information, Ayitibob & WizenedOne.

We appreciate you posting that help here, and we'll certainly pass that on to the team.

Glad to hear that, Gamermaker101

Thanks for the update!

Originally Posted by sistersquitz
I continue to get the error myself "Epic Games service is unavailable at the moment and it's been like that for DAYS since I got the game STEEP.

Whats going on and how can I get this issue resolve.

Thanks

Hello! Have you tried launching the game directly from the Epic Games Launcher? That seems to resolve the issue for most players.

Originally Posted by XMAX2006
salve ho appena comprato rainbow six siege pero mi dice che il launch epic games non e ancora pronto riprova piu tardi come posso fare

Hello! We only support English here on the forums.

If you're experiencing the same issue, would it be possible to rephrase yourself in English?

This whole thread includes suggestions that you can try

Hey NdozYourBae
Sorry for our delay in replying to you.
Are you still having the same issue, or have you been able to access the game?

Hey mastagcat
Are you still having the same problem?
Is it possible that you linked your Epic account to a different Ubisoft account?

Can you clear the cache in Uplay and let usknow if this is still happening

Hello everyone,

I am sorry to hear that you are experiencing this error message when trying to access Assassin's Creed Syndicate through Epic Games.

Can you all please clarify where the error is appearing? Is it within the Epic Games launcher, or Uplay PC? Are there any specific error codes mentioned?

It would be helpful if you could help to rule out any basic connectivity issues within Uplay PC by completing our connectivity troubleshooting for it as well.

Is this issue only with Syndicate, or other Ubisoft titles as well, if anyone is able to test this for me? As if so, I think it would be best to open a new thread within the Assassin's Creed forums, as this is a For Honor-based thread.

Hey tokisakirem,

Thanks for getting back to us.

Is that error appearing within the Uplay launcher or is it an Epic error pop-up?

Hey Vhsm998,

Thanks for reaching out and welcome to the forums!

Have you tried following the steps in this FAQ?

Thanks for sharing your workaround Vhsm998

I will pass this onto the team, to assist them in looking into this issue.

Hey toothMoth,

Thanks for sharing your workaround!

Hey jensen9430, PRNML.ItsYeFox, emnl1, fournite_site, Arcanine0608 and denisa.c!

I am sorry to hear that this issue persists for you all. Please all ensure to have completed our Uplay PC connectivity troubleshooting, as well as our basic PC troubleshooting in the first instance, to rule out any local issues.

Do the recommended workarounds provided previously by other players in this thread - such as to start Uplay PC itself first, sign in, and then launch Epic Games afterward - allow you to sign in and play / link your games?

Thanks for sharing what worked for you, BrijeshB!

It is worth testing this workaround first, and if it does not resolve the issue, trying the steps I have outlined above.

Hey ChiefPanda94,

I'm sorry to hear that!

Are you able to login to your Epic Games account?

Hey assassin19531,

We ask players to post in the forum that is relevant to the game they are having problems with for ease of tracking and reporting.

If you got into the game I would advise reaching out to the support team on our website, so they can investigate further.

Hey folks,

I am sorry to hear that you are still having issues with Epic linking.

If you are having these issues and have not managed to resolve the issue, please reach out to our support team on our website for further investigation.

Originally Posted by cookie_aaron
I had just bought siege deluxe edition on epicgames and finished downloading it. I tried launching but after entering my email and password it comes up with a error saying an epic games service is unavailable at the moment. Please try again later. Please help ASAP!!!

Hi cookie_aaron!

Sorry to hear you having issues with Epic Games Service is unavailable. Can you please try empty the cache of Uplay PC? Please see our support article.

After doing that, can you please try logging into Uplay first, then launch the game?

Thanks!

Originally Posted by ChromeHarrier
Hi, I have received the error message An Epic Games Service is unavailable at the moment. Please try again later.

This happened when i was trying to launch my Assassins Creed Origins. Please help.

Hello there ChromeHarrier! Welcome to the forums!

Have you tried the steps that my colleague Houck provided above? Could you let me know if these steps help to resolve your issue?

Originally Posted by krystion_255
hey man don't know if your still having this issue but i figured a pretty good work around. iv'e been pulling my hair out for the past 24 hours almost, trying to figure out why its not working with epic and i just cant get to the bottom of it. so here's what you do just cut epic out of the picture transfer the game to steam and it works every time.

1. Launch Steam.

2. Click the Games menu, choose Add a Non-Steam Game to My Library.

3. Browse for games on your computer or put a check next to the game(s) you wish to add to the Library.

4. Click on "Add Selected Programs".

your welcome lol

Thanks for sharing your workaround, krystion_255!

Hello there,

Sorry to hear that you are unable to connect to Epic Launcher.

This error code doesn't appear to be one of ours, rather it seems to related to the Epic Launcher itself.

Epic does have a Support Guide on this error code I'd advise you look at to see if any steps there resolve your issue.

If the issue persists, I'd advise reaching out to Epic Support for further assistance.

If you have any additional questions, please let us know.

Hey betoharres,

I am sorry you feel this way.

As my colleague said, if the code appears to be an Epic error code, we would advise you to contact Epic themselves.

Have you done so?

Hello there Iammilanmathew! Welcome to the forums

Please note that these are the For Honor player support forums. If you require support with The Crew 2, please can you post within their official forums? Thanks!